SENIOR ACCOUNT MANAGER – MILAN

Station F; Lombardia; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Tickets restaurant

Séances de coaching offertes

Culture d’initiative et ownership

Job summary

Simundia est une plateforme de coaching digital dédiée à démocratiser le coaching en entreprise. Votre rôle est de gérer et développer les comptes clients majeurs sur le marché italien, construire des relations solides et identifier les opportunités d’expansion tout en collaborant avec les équipes locales et internationales.

Le poste est orienté stratégie et exécution opérationnelle, avec des interactions riches avec les équipes de vente, customer success, marketing et produit pour offrir une

Qualifications

• 5–7 ans d'expérience professionnelle en gestion de comptes et/ou ventes.
• Excellentes compétences en communication et en relationnel, capable d'influencer les décideurs.
• Motivé par la mission de démocratiser le coaching et prêt à contribuer à la croissance en Italie.
• Curieux, adaptable et avide d'apprendre, avec une forte ouverture au feedback.

Responsibilities

• Gérer et développer un portefeuille de comptes stratégiques au niveau enterprise.
• Entretenir la relation client tout au long du cycle, onboarding, lancement, renewal et expansion.
• Comprendre les besoins clients et proposer des solutions de coaching associées.
• Identifier des opportunités de croissance (upsell et cross-sell) au sein des comptes.
• Conduire des revues d'activité et réunions client, recueillir des retours et proposer des actions.
• Négocier les aspects commerciaux avec les parties prenantes et coordonner les équipes internes.
• Coordonner les équipes transverses pour une exécution fluide des projets client.
• Organiser et participer à des événements clients et ateliers stratégiques.
• Suivre les performances des comptes et prioriser les actions avec le CSM.
• Proposer de nouvelles façons de créer de la valeur et améliorer les offres.

Skills

Gestion de comptes

Ventes

Relations client

Collaboration transversale

Penser stratégique

Job description

About

Simundia, c’est une équipe de plus de 40 talents, ultra motivés et engagés autour d’une mission qui nous fait vibrer : permettre à chacun de transformer ses aspirations en actions !

About

Simundia, c’est une équipe de plus de 40 talents, ultra motivés et engagés autour d’une mission qui nous fait vibrer : permettre à chacun de transformer ses aspirations en actions !

Notre solution ?

Le coaching situationnel®, une expérience de coaching digital à la fois flexible, concret et efficace.

Comment ça marche ?

C’est simple : 3h de coaching pour développer ses soft-skills (management, prise de parole en public, gestion des émotions etc), en visioconférence avec un top coach expert sur la thématique choisie.

Les bénéfices ?

Des collaborateurs plus performants et épanouis au travail. Plus de 50 000 coachés nous ont déjà remerciés de leur avoir permis de concilier réussite professionnelle et équilibre personnel. Et ça, nous en sommes fiers !

Lors de notre séminaire à Lisbonne, toute l'équipe a participé à déterminer les valeurs que nous incarnons au quotidien : Joy, Simplicity, Care, Grit, Ownership, Impact

Si vous avez envie de rejoindre une aventure entrepreneuriale, de contribuer à construire un projet impactant et d’évoluer au sein d’une équipe en or, Simundia est fait pour vous !

Job Description

About us

Simundia is a leading digital coaching platform dedicated to making high-quality coaching accessible to everyone within organizations.

Through our Situational Coaching® approach, we help employees turn real workplace challenges into opportunities for growth. Our platform connects employees with professional coaches through personalized video coaching sessions, supported by practical resources and digital tools designed to reinforce learning and encourage lasting behavioral change.

We work with large international organizations across industries and geographies, delivering scalable coaching programs in multiple languages and adapting our approach to each client’s specific business and people-development needs.

Our mission is simple: to democratize coaching in the workplace and make professional development concrete, accessible and impactful.

From leadership development and management skills to communication, collaboration and individual performance, Simundia helps organizations develop the skills their people need to thrive in an evolving world of work.

Your role

Your goal will be to contribute to Simundia’s growth by managing and developing our key client accounts in the Italian market. You will build strong, long-term relationships with clients, understand their business and people-development needs, identify opportunities to expand our collaboration, and ensure they get maximum value from Simundia’s coaching solutions. You will work closely with the Italian Team and the wider International Team, collaborating across Sales, Customer Success, Marketing and Product to deliver an excellent client experience and drive account growth. This role will be both strategic and hands‑on, giving you the opportunity to have a tangible impact on client satisfaction, retention and revenue growth, while working in an international, fast‑paced and entrepreneurial environment.

Your responsibilities

• Manage and develop a portfolio of strategic enterprise accounts, building trusted relationships with HR leaders, executives and other key stakeholders.
• Own the client relationship throughout the account lifecycle, from onboarding and program launch to renewal, expansion and long‑term partnership.
• Understand client needs and business challenges and translate them into relevant coaching solutions and account strategies.
• Identify and develop growth opportunities within existing accounts, including upselling, cross‑selling and expanding programs across teams, populations or geographies.
• Conduct regular business reviews and client meetings, presenting results, gathering feedback and identifying opportunities for further collaboration.
• Manage commercial discussions and negotiations with key stakeholders, working closely with internal teams through to renewal or expansion.
• Coordinate cross‑functional teams to ensure smooth execution of client projects and a high‑quality customer experience.
• Organize and participate in client events, workshops and other strategic initiatives to strengthen relationships and identify new opportunities.
• Monitor account performance and key metrics, working closely to the CSM of the project, using data and client feedback to define priorities and improve account strategies.
• Be proactive in identifying new ways to create value for clients, contributing to the development of account management processes, sales methods and product offerings.
• Collaborate with the international team, sharing best practices, client insights and case studies while maintaining a global perspective.
• Contribute occasionally to cross‑functional projects related to product development, offer development, customer experience and go‑to‑market initiatives.

Who you are?

• You have 5–7 years of professional experience in an Account Management and/or Sales role.
• You have excellent communication and interpersonal skills, with the ability to understand client needs, build strong relationships and influence decision‑makers.
• You are strongly motivated by our mission to democratize coaching and are eager to contribute to Simundia’s growth in Italy.
• You are curious, adaptable and eager to learn, with a strong openness to feedback and continuous improvement.
• You have an entrepreneurial mindset, are proactive and take ownership of your responsibilities and projects.
• You are comfortable managing complex sales and account management cycles, including working with senior‑level stakeholders.
• You are a collaborative team player who enjoys challenges and thrives in a fast‑paced environment.
• You are eager to work in an international environment and open to work in cross functions projects, with availability to travel
• Italian: Primary speaker
• English: Fluent
• French: is a plus

Benefits

• Coaching sessions offered to all employees to help them develop their soft skills on a daily basis!
• An internal culture of ownership, aimed at enabling everyone to grow and take initiative. Workshops organized internally to highlight teams and everyone’s achievements.
• Meal vouchers.

Additional Information

• Contract Type: Full-Time
• Location: Milano
• Unknown
• RAL 40,000€ - 60,000€ + variable (depending on the seniority)