Senior Account Manager

Greenhouse Software, Inc.; Lombardia; In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Maternity/paternity leave

Childcare allowance

Vacation days

Team events

Learning culture

Descrizione del lavoro

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We protect, stabilize and scale high-value partnerships, driving revenue growth and aligning product roadmaps with market needs.

You will own growth plans, conduct reviews, and manage renewals while balancing client satisfaction with profitability. Join a global team delivering scalable tech, onboarding new accounts, and collaborating across Legal, Compliance, Finance, Product, and Support to ensure a frictionless client

Competenze

• 3+ years of experience in iGaming in account-facing roles.
• Strong negotiation and proposal defense capabilities.
• English proficiency at B2 level or higher.
• Deep understanding of iGaming landscape and client needs.
• Familiarity with SDLC and release management to discuss timelines with devs.

Mansioni

• Own commercial growth plans and renewals; identify upsell opportunities.
• Negotiate complex proposals balancing client value and profitability.
• Analyze client ROI using CRM/BI to uncover revenue opportunities.
• Translate client metrics into actionable internal product feedback.
• Onboard new accounts and guide initial configuration; ensure smooth onboarding.
• Unblock cross-functional operational jams across Legal, Compliance, Finance, Product, Support.
• Document client requests and feature updates in CRM/JIRA/Confluence.
• Mentor teammates and lead client-facing training sessions.
• Present product upgrades and roadmap to clients.

Conoscenze

iGaming

Account Mgmt

Negotiation

CRM Tools

SDLC literacy

Stakeholder mgmt

Formazione

Bachelor's degree

Strumenti

JIRA

Confluence

Miro

Asana

Descrizione del lavoro

GR8 _TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.

What you’ll drive:

Strategy & Business Growth

• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client‑facing presentations.
• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

What makes you a GR8 fit:

Must-Have

• 3+ years of experiencein iGaming (either as an Account Manager or in a similar client‑facing platform role).
• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• English proficiency at B2 level or higher.
• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• Resilience and empathy in communication.
• A strong problem‑solving mindset with the ability to handle unfamiliar tasks or systems.
• Excellent time management skills and ability to prioritize effectively.

Nice-to-Have

• Experience training or mentoring junior Account Managers.
• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• A strong network of existing operator contacts in the iGaming industry.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.