Seasonal Luxury Guest Experience Agent

Miramis Group; Porto Santo Stefano; Remote; EUR 20.000 - 24.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Shared accommodation

Shuttle service

Discounts

Zusammenfassung

Miramis Group is seeking a Guest Experience Agent for the 2027 summer season at Hotel Torre di Cala Piccola in Porto Santo Stefano, Italy. You will welcome guests, listen to their wishes, and craft tailor-made experiences while coordinating with Reception, Concierge, and other teams.

The role requires 2+ years in 4*/5* hotels, fluency in Italian and English, and strong skills in PMS, guest feedback, and reporting. Competitive benefits and a seasonal contract are offered.

Qualifikationen

• Minimum 2 years in 4*/5* hotels with international clientele.
• Fluent in Italian and English; other languages a plus.
• Proficient use of PMS systems.
• Experience collecting and managing guest feedback; reporting.

Aufgaben

• Welcome guests and transform stays into tailor-made experiences.
• Coordinate with Reception, Concierge, Housekeeping, F&B and Sales & Events teams.
• Anticipate guest needs and resolve issues with empathy.
• Collect feedback and manage guest history.
• Organize and manage internal and external service bookings.

Kenntnisse

Fluent Italian

Fluent English

Guest feedback management

Bookings management

Tailor-made experiences

Online reputation tools

Professional messaging platforms

Tools

PMS systems

Jobbeschreibung

Miramis Group is seeking a Guest Experience Agent for the 2027 summer season at Hotel Torre di Cala Piccola in Porto Santo Stefano, Italy. You will welcome guests, listen to their wishes, and craft tailor-made experiences while coordinating with Reception, Concierge, and other teams.

The role requires 2+ years in 4*/5* hotels, fluency in Italian and English, and strong skills in PMS, guest feedback, and reporting. Competitive benefits and a seasonal contract are offered.