SAP S/4HANA Customer Service Consultant

NEVERHACK Italy; Italy; Remote; EUR 50,000 - 58,000; Full time

Benefits offered by this job

Remote working arrangements

Job summary

NEVERHACK is seeking an experienced SAP S/4HANA Customer Service Consultant to support business users during the transition, focusing on Customer Service and Sales & Distribution processes. The consultant will bridge business stakeholders and the ERP implementation team to ensure continuity, user adoption, and successful Go-Live and Hypercare activities.

Requirements include SAP SD expertise, SAP S/4HANA deployment experience, and fluent German.

Qualifications

• Proven experience in SAP Sales & Distribution (SD) processes.
• Experience with SAP S/4HANA deployments, upgrades, or digital transformation initiatives.
• Strong understanding of Customer Service operations.
• Hands-on experience as SAP business user or SAP functional consultant.
• Ability to work effectively with cross-functional and international teams.

Responsibilities

• Support day-to-day Customer Service operations during the SAP S/4HANA transformation.
• Assist users in executing critical business processes and resolving operational issues.
• Ensure business continuity throughout implementation, Go-Live, and stabilization phases.
• Coordinate with business stakeholders and project teams.
• Support data collection, validation, and reporting design activities.
• Participate in UAT and End-to-End testing activities.
• Validate migrated master and transactional data.
• Provide training and change management support.

Skills

SAP SD

SAP S/4HANA

Customer Service

Cross-functional collaboration

Business analysis

Education

Bachelor's degree or equivalent

Job description

NEVERHACK is an international cybersecurity group with over 40 years’ experience.

Operating in more than 10 countries and with a team of over 1,200 professionals, our mission is to design and implement solutions that protect businesses and individuals from digital threats.

Our growth is built on a key strength: the training and continuous development of our talent, which keeps us at the forefront of a constantly evolving sector.

Our DNA:

A desire to tackle challenges

A determination to solve tomorrow’s problems today

We are seeking an experienced SAP S/4HANA Customer Service Consultant to support business users during the transition to SAP S/4HANA, with a strong focus on Customer Service and Sales & Distribution processes. The consultant will act as a bridge between business stakeholders and the ERP implementation team, ensuring business continuity, successful user adoption, and effective execution of Go-Live and Hypercare activities.

Customer Service Process Support

Support day-to-day Customer Service operations during the SAP S/4HANA transformation.

Assist users in executing critical business processes and resolving operational issues.

Ensure business continuity throughout implementation, Go-Live, and stabilization phases.

The consultant will provide expertise in:

• Customer Order Management
• Order Entry and Processing
• Shipment Follow-up
• Invoicing Processes
• Customer Master Data Management
• Price List Management
• Inventory Management (consignment stock, trunk stock, local stock replenishment)
• SAP ATP (Available-to-Promise) configuration support and business validation Reporting

Business Requirements

• Gather and document reporting requirements.
• Define key business KPIs, reports, and analytics needs.
• Support data collection, validation, and reporting design activities.

Testing & Validation

• Support User Acceptance Testing (UAT).
• Participate in End-to-End testing activities.
• Review and validate test scripts and test scenarios.Coordinate business users during testing cycles.
• Identify and escal process gaps or deviations.

Data Migration Support

• Validate migrated master and transactional data.
• Assist business users during migration readiness assessments.

Training & Change Management

• Support Key Users and End Users during training activities.
• Facilitate user adoption of SAP S/4HANA processes.
• Provide post-training support and coaching
• Troubleshoot business process issues.
• Coordinate with business stakeholders and project teams.
• Support Hypercare and stabilization activities following deployment

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.
• Proven experience in SAP Sales & Distribution (SD) processes.
• Experience supporting SAP S/4HANA deployments, upgrades, or digital transformation initiatives.
• Strong understanding of Customer Service operations.
• Experience in process documentation, business analysis, and reporting.
• Hands-on experience as SAP business user or SAP functional consultant.
• Ability to work effectively with cross-functional and international teams

Fluent German (mandatory)

What we offer

• A role within a young and motivated team, with structured training and development programmes.
• A stimulating working environment in the fields of cybersecurity and IT, with opportunities to develop your skills on complex projects.
• Remote working arrangements
• Annual salary of between 50k and 58k, commensurate with experience

Place of work: Remote, willingness to travel to the Munich site if required

The selection process involves an HR interview and two technical interviews.