SAP Basis & HANA Operations Shift Lead

NTT DATA Europe & Latam

Emilia-Romagna

In loco

EUR 70.000 - 110.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Generatore di candidature

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Descrizione del lavoro

NTT DATA Europe & Latam in Emilia-Romagna is seeking an experienced Shift Lead to oversee SAP Basis and SAP HANA operations in a 24x7 support environment.

You will coordinate daily activities across SAP Basis and HANA teams, manage incidents, drive improvements, and mentor junior colleagues while maintaining service levels and customer satisfaction.

This role requires leadership, strong communication, ITIL knowledge, and the ability to stay composed during critical incidents.

Competenze

Experience in SAP Basis and SAP HANA in production environments.
Experience in 24x7 support or managed-services environments.
Familiarity with incident triage, SLA-driven operations, and ITIL processes.

Mansioni

Act as shift’s single point of contact for SAP Basis and database operations.
Coordinate daily operational activities across SAP Basis and SAP HANA teams.
Monitor alerts, queues, dashboards, and system status to ensure timely incident detection and response.
Manage ticket triage, prioritization, assignment, tracking, and SLA compliance.
Plan the shift and distribute workloads based on priorities and demand.
Coordinate planned activities including maintenance, patching, and releases.
Maintain shift handovers and documentation; provide status reports.

Conoscenze

SAP Basis

SAP HANA

Leadership

Incident management

ITIL

Customer communication

Shift coordination

Problem solving

Stakeholder management

Strumenti

ServiceNow

Monitoring tools

Descrizione del lavoro

NTT DATA Europe & Latam in Emilia-Romagna is seeking an experienced Shift Lead to oversee SAP Basis and SAP HANA operations in a 24x7 support environment.

You will coordinate daily activities across SAP Basis and HANA teams, manage incidents, drive improvements, and mentor junior colleagues while maintaining service levels and customer satisfaction.

This role requires leadership, strong communication, ITIL knowledge, and the ability to stay composed during critical incidents.

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