Senior SAP Platform & Cloud Lead

NTT DATA Europe & Latam; Emilia-Romagna; In loco; EUR 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

NTT DATA Europe & Latam is seeking an experienced Senior Technical Lead to provide cross-tower leadership across SAP Basis, SAP HANA, OS, networking, and hyperscaler platforms (Azure and AWS) within a 24x7 managed-services environment in Emilia-Romagna.

The role focuses on operational stability, incident containment, technical governance, and escalation coverage, while guiding SAP ABAP/Java landscapes, transports, upgrades, and security configurations.

Competenze

• Minimum 8–12 years of SAP Basis experience with strong troubleshooting and operational leadership.
• Deep SAP HANA administration, performance tuning, backup, and HA/DR knowledge.
• Experience with SAP ABAP and Java landscapes across development, test, production.
• Exposure to Microsoft Azure and AWS environments supporting SAP workloads.
• Solid enterprise networking and infrastructure fundamentals.
• Proven ability to lead complex incidents and major P1/P2 resolution.
• Experience with ServiceNow and SPC workflows.
• Comfort working in 24x7 managed-services environments.
• Excellent customer communication and stakeholder coordination skills.
• Willingness to work shifts as the designated Technical Lead.

Mansioni

• Provide cross-tower technical leadership across SAP Basis, HANA, OS, network, and cloud towers.
• Own end-to-end resolution of complex incidents and major P1/P2 events.
• Lead technical bridge calls with customers and vendors.
• Coordinate cross-functional troubleshooting across SAP stack layers.
• Drive root-cause analyses and preventive improvement plans.
• Make informed decisions under pressure during business-critical incidents.
• Guide SAP ABAP/Java landscapes across environments.
• Oversee transport management, job scheduling, upgrades, and patching.
• Ensure SAP Web Dispatcher, SSL/SSO configs, and certificate lifecycles.
• Provide architectural guidance for SAP components and SAP ECS operations.
• Drive ITSM processes via ServiceNow and SPC; manage SLAs and KPIs.
• Mentor L2/L3 engineers and handover between shifts.

Conoscenze

SAP Basis

SAP HANA

ABAP/Java

Cloud (Azure/AWS)

Networking

Incident leadership

ServiceNow/SPC

24x7 Ops

Stakeholder mgmt

Technical lead

Certifications

Automation

Descrizione del lavoro

NTT DATA Europe & Latam is seeking an experienced Senior Technical Lead to provide cross-tower leadership across SAP Basis, SAP HANA, OS, networking, and hyperscaler platforms (Azure and AWS) within a 24x7 managed-services environment in Emilia-Romagna.

The role focuses on operational stability, incident containment, technical governance, and escalation coverage, while guiding SAP ABAP/Java landscapes, transports, upgrades, and security configurations.