SUSE Linux Admin for SAP BASIS – 24x7 Global Ops

NTT DATA Europe & Latam; Emilia-Romagna; In loco; EUR 40.000 - 62.000; Tempo pieno

Descrizione del lavoro

NTT DATA Europe & Latam is seeking an experienced Linux Administrator to support SUSE Linux Enterprise Server environments across development, test, and production systems. The role combines operational support, system administration, incident resolution, and continuous improvement within a 24x7 rotating three-shift model.

You will provide L2 support, monitor systems for availability and performance, perform patching and upgrades, manage packages with Zypper/YaST, and collaborate with SAP,

Competenze

• Hands-on experience administering SUSE Linux Enterprise Server environments.
• Strong command-line administration and troubleshooting capabilities.
• Experience supporting Linux systems in development, test, and production environments.
• Knowledge of Linux user management, file systems, storage, processes, services, and package administration.
• Practical experience with Zypper, YaST, repositories, patching, and operating-system upgrades.
• Knowledge of Linux security, including SSH, firewalls, permissions, auditing, and system hardening.
• Experience with high-availability clustering technologies such as Pacemaker.
• Familiarity with virtualization platforms and virtual-machine administration.
• Basic knowledge of IP networking, DNS, routing, and connectivity troubleshooting.
• Experience with backup, restore, monitoring, and capacity-management activities.
• Familiarity with ServiceNow, SPC, or comparable ITSM and ticketing tools.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Good customer-facing communication and cross-functional collaboration skills.
• Ability to document technical activities clearly and accurately.

Mansioni

• Provide L2 operational support for SUSE Linux Enterprise Server environments across development, test, and production systems.
• Proactively monitor Linux servers to ensure high availability, performance, capacity, and system stability.
• Respond to incidents and service requests within the agreed service-level targets.
• Perform advanced command-line troubleshooting involving system logs, services, processes, storage, and network components.
• Participate in customer and internal bridge calls, clearly communicating technical status, service impact, actions, and resolution progress.
• Support lifecycle activities, including operating-system patching, updates, and upgrades.
• Perform technical changes in accordance with established change and release management processes.
• Perform end-to-end SLES administration, including user and group management, file systems, storage, processes, and service control.
• Manage software packages, patches, updates, and repositories using native SUSE tools such as Zypper and YaST.
• Configure and maintain Linux security controls, including firewalls, SSH, access permissions, auditing, and system hardening.
• Administer clustering solutions such as Pacemaker to support high availability and failover.
• Monitor system resource utilization and perform capacity and performance optimization.
• Support virtualization environments and administer Linux virtual machines across different hypervisor platforms.
• Provide basic Windows Server administration support when required.
• Support the integration of Linux environments with VMware, Hyper-V, Azure Virtual Machines, and other virtualization platforms.
• Assist with Azure-based Linux workloads, including virtual-machine provisioning, storage, networking, and monitoring.
• Perform basic network troubleshooting, including IP configuration, DNS, routing, port, and connectivity checks.
• Support backup and restoration activities.
• Coordinate with backup teams to validate job completion and troubleshoot backup or restore failures.
• Analyze infrastructure dependencies when incidents require investigation across multiple technical domains.
• Collaborate with network, storage, virtualization, cloud, database, and application teams to restore services.
• Process incidents, service requests, problems, and changes using ServiceNow and SPC.
• Triage and prioritize tickets based on impact, urgency, and agreed SLAs.
• Perform root-cause analysis and document corrective and preventive measures.
• Follow structured incident, problem, change, and release management processes.
• Escalate risks, delays, and unresolved technical issues to the appropriate support or leadership teams.
• Maintain system documentation, operational runbooks, troubleshooting procedures, and knowledge-base articles.
• Ensure accurate ticket updates, resolution details, and shift-handover information.
• Collaborate with cross-functional infrastructure, application, database, SAP, security, and cloud teams.
• Contribute to automation initiatives using shell scripting and other appropriate automation methods.
• Identify opportunities to improve system reliability, performance, monitoring, and operational efficiency.
• Provide technical guidance, knowledge transfer, and mentoring to junior team members.
• Stay current with SUSE Linux updates, security advisories, emerging technologies, and industry best practices.
• Contribute to the continuous improvement of operational standards and service quality.

Conoscenze

SUSE Linux

Linux administration

Shell scripting

Incident management

Troubleshooting

Strumenti

Zypper

YaST

Pacemaker

VMware

Azure

Descrizione del lavoro

NTT DATA Europe & Latam is seeking an experienced Linux Administrator to support SUSE Linux Enterprise Server environments across development, test, and production systems. The role combines operational support, system administration, incident resolution, and continuous improvement within a 24x7 rotating three-shift model.

You will provide L2 support, monitor systems for availability and performance, perform patching and upgrades, manage packages with Zypper/YaST, and collaborate with SAP,