Salesforce Process Excellence Lead

Alpitronic

Bolzano

On-site

EUR 52,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Total compensation starting from €52,0

20% variable bonus

Additional company benefits

Job summary

Alpitronic in Bolzano is seeking a Salesforce & Service System Specialist to translate service needs into functional and technical requirements, and to own strategic initiatives across Salesforce and connected systems. You will map processes, drive automation with IT and partners, coordinate data flows, and ensure scalable solutions aligned with future service architectures.

The role offers a dynamic, innovative team and a compensation package starting from €52,000 gross per year with a 20%

Qualifications

Degree or related field required.
Experience with enterprise applications and process improvement.
Strong Salesforce configuration and integration knowledge.
Translate business requirements into technical specs.
Excellent communication in English, Italian; German a plus.

Responsibilities

Translate service and process needs into clear functional and technical solution requirements.
Own and coordinate strategic initiatives related to Salesforce and connected service systems.
Support process mapping and performance measurement, aligning on metrics and working with service teams.
Drive Salesforce capabilities with Service, IT and external partners, including flows and automations.
Coordinate integrations, data flows and dependencies across the service system landscape.
Ensure solutions are scalable, maintainable and aligned with future service processes and architecture.
Identify and solve opportunities for improvement within the organization.
Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives.