Salesforce administrator - remote

YO AI Labs; Lombardia; Remote; EUR 55,000 - 83,000; Full time

Job summary

YO AI Labs cerca un amministratore Salesforce/HubSpot per supportare un progetto cliente focalizzato sull'eccellenza operativa nei CRM e nei sistemi di revenue. L'incarico prevede audit, allineamento dati e definizione di regole di business.

Il candidato ideale ha 4–6 anni di esperienza con Salesforce, HubSpot o Dynamics, conoscenza di flussi, API e SQL, e ottima capacità di comunicazione in inglese.

Qualifications

• Esperienza pratica nell'amministrazione CRM per sistemi SaaS.
• Conoscenza di campi, oggetti, flussi, automazione e permessi.
• Capacità di analisi e governance operativa dei flussi di lavoro CRM.

Responsibilities

• Revisionare CRM e sistemi di revenue per incongruenze, politiche obsolete e automazione.
• Analizzare conflitti di policy e definire regole di business appropriate.
• Rivedere e allineare dati tra CRM e piattaforme collegate.
• Creare prompt operativi e documentazione per scenari SaaS complessi.
• Documentare modifiche di sistema consigliate e decisioni operative.
• Valutare l'impatto delle modifiche CRM su billing, CPQ, ticketing e strumenti integrati.
• Fornire intuizioni su ottimizzazione CRM, design di sistemi e governance sostenibile.

Skills

CRM amministrazione

Analisi dati

Comprensione processi SaaS

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

Job description

Luogo di lavoro: Milano

Salesforce / HubSpot Administrator - Revenue Systems (SaaS)

Role Type: Contractor
Location: Remote

We are seeking experienced Salesforce / HubSpot Administrators - Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You'll use your CRM expertise to evaluate real-world SaaS operations, resolve data and process inconsistencies, and help improve how AI systems understand complex business workflows. No prior AI experience is required.

Scope of Work

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Preferred Qualifications

• 4-6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.