Sales Support Specialist

Kerry; Mozzo; Ibrido; EUR 35.000 - 47.000; Tempo pieno

Descrizione del lavoro

Kerry is seeking a Sales Support Specialist to join its Mainland Europe Sales Support team in Italy. You will coordinate daily activities, support Key Account Managers, and ensure timely, accurate data and service delivery across the buying cycle.

Based in Italy with a hybrid work model (3 days in the office, 2 days remote), you will collaborate with R&D, Quality, Operations, Pricing, Regulatory, Finance and Supply Chain to drive projects and maintain master data accuracy, documentation, and

Competenze

• Bachelor's degree in a relevant field.
• Proven experience working cross-functionally in a commercial environment.
• Strong proficiency in Microsoft Office, with experience in master data management and SAP.
• Fluent in English; knowledge of French or Spanish is considered an advantage.
• Curious mindset and customer focus
• Collaborative mindset with a positive, team-oriented attitude.
• Excellent communication, organizational, and problem-solving skills, with a keen attention to detail and a strong commitment to flawless execution.

Mansioni

• Act as a primary point of contact for customers, managing inquiries related to products, projects, samples, pricing, documentation, and ensuring timely and accurate responses.
• Manage the project pipeline in coordination with Key Account Managers, updating status, progress, and timelines within CRM systems.
• Collaborate with cross-functional teams (R&D, Quality, Operations, Pricing, Regulatory, Finance, Supply Chain) to ensure efficient project execution and alignment across commercial and operational activities.
• Coordinate complex interactions with a diverse network of internal and external stakeholders across multiple locations.
• Lead commercial data management, ensuring accurate and up-to-date master data and records in CRM and related systems.
• Prepare and support commercial documentation, including offers, quotations and tender materials.
• Maintain and update customer price lists, ensuring accurate implementation in internal systems.
• Work closely with Customer Service to ensure a seamless, high-quality customer experience.
• Contribute to customer satisfaction initiatives through proactive communication, service accuracy, and support to Key Account Managers in improving processes and interactions.
• Support Key Account Managers in organizing customer meetings, business reviews, and presentations.

Conoscenze

Cross-functional collaboration

Communication

Attention to detail

Problem solving

Teamwork

Fluent English

Curious mindset

Customer focus

Formazione

Bachelor's degree in a relevant field

Strumenti

SAP

Microsoft Office

CRM systems

Descrizione del lavoro

About The Role

Requisition ID 66451

Position Type FT Permanent

As a Sales Support Specialist, you will play a key role within our Mainland Europe Sales Support team, providing dedicated support to our customers within the Taste and Nutrition sector. You will oversee daily business coordination, ensuring exceptional service delivery and supporting our Key Account Managers.

This is a full time role, based in our Italy offices 3 days per week and 2 days at home.

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

Our Safety purpose At Kerry, we work together in a caring culture where everybody goes home safely every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone’s responsibility.

What you'll be doing

Your responsibilities will include project management, driving smooth progression throughout the entire buying cycle, and ensuring accurate and efficient data management.

• Act as a primary point of contact for customers, managing inquiries related to products, projects, samples, pricing, documentation, and ensuring timely and accurate responses.
• Manage the project pipeline in coordination with Key Account Managers, updating status, progress, and timelines within CRM systems.
• Collaborate with cross-functional teams (R&D, Quality, Operations, Pricing, Regulatory, Finance, Supply Chain) to ensure efficient project execution and alignment across commercial and operational activities.
• Coordinate complex interactions with a diverse network of internal and external stakeholders across multiple locations.
• Lead commercial data management, ensuring accurate and up-to-date master data and records in CRM and related systems.
• Prepare and support commercial documentation, including offers, quotations and tender materials.
• Maintain and update customer price lists, ensuring accurate implementation in internal systems.
• Work closely with Customer Service to ensure a seamless, high-quality customer experience.
• Contribute to customer satisfaction initiatives through proactive communication, service accuracy, and support to Key Account Managers in improving processes and interactions.
• Support Key Account Managers in organizing customer meetings, business reviews, and presentations.

What you can bring to the role

• Bachelor's degree in a relevant field.
• Proven experience working cross-functionally in a commercial environment.
• Strong proficiency in Microsoft Office, with experience in master data management and SAP.
• Fluent in English; knowledge of French or Spanish is considered an advantage.
• Curious mindset and customer focus
• Collaborative mindset with a positive, team-oriented attitude.
• Excellent communication, organizational, and problem-solving skills, with a keen attention to detail and a strong commitment to flawless execution.