Parma-Based Sales Ops Lead - SAP/MORE & Digital Sales

MAHLE; Parma; On-site; EUR 65,000 - 90,000; Full time

Job summary

MAHLE Aftermarket in Parma, IT is seeking a Team Lead Sales Operations to lead the local team and drive the SAP/MORE rollout. You will shape digital sales processes and support a business serving around 450 distributors across EMEA and selected global markets.

You will coach and develop the team, improve order-to-cash processes, ensure data quality, and provide reliable reporting, forecasting and analyses. The role requires strong leadership, ERP/CRM experience, and fluency in Italian and

Qualifications

• Degree in Business Administration, Sales, Economics or related field.
• Several years of experience in Sales Operations, Customer Service, Order Management or a comparable commercial function.
• Proven experience in leading, coaching and developing a team.
• Good understanding of sales processes, including order management, pricing, forecasting and reporting.
• Experience with ERP and sales-related systems; knowledge of SAP and CRM solutions is a strong advantage.
• Strong analytical and problem solving skills, with a structured, hands-on approach and good communication skills.
• Very good Italian and English skills are required; knowledge of an additional language is an advantage.

Responsibilities

• Lead, manage and develop the local Sales Operations team, coaching team members and supporting them through ongoing changes.
• Ensure efficient execution and continuous improvement of sales processes, from customer order processing through order handover.
• Drive the implementation and optimization of digital sales operations, including SAP/MORE and relevant sales tools, reducing manual activities and improving efficiency.
• Support sales planning and performance through reliable reporting, forecasting, analyses and accurate sales data.
• Ensure effective use of sales systems and tools, with a strong focus on data quality, pricing processes and consistent application of global standards.
• Act as an escalation point for operational, process and system-related topics and ensure effective cooperation with relevant internal stakeholders.

Skills

Team leadership

Sales operations

Analytical mindset

Communication skills

Change management

Education

Degree in Business Administration, Sales, Economics or related field

Tools

SAP

CRM systems

ERP systems

Job description

MAHLE Aftermarket in Parma, IT is seeking a Team Lead Sales Operations to lead the local team and drive the SAP/MORE rollout. You will shape digital sales processes and support a business serving around 450 distributors across EMEA and selected global markets.

You will coach and develop the team, improve order-to-cash processes, ensure data quality, and provide reliable reporting, forecasting and analyses. The role requires strong leadership, ERP/CRM experience, and fluency in Italian and