Client Experience Specialist

Lionard S.p.A.; Toscana; On-site; EUR 30,000 - 35,000; Full time

Job summary

Lionard S.p.A. in Florence is seeking a Client Experience Specialist to support elite international clients through operational planning, venue management, and sales process coordination.

The role combines concierge duties, front and back office responsibilities, and data integrity across the CRM, with a focus on hospitality excellence and brand standards.

Qualifications

• Experience in Sales Operations, Organizational Concierge, Office Management, or Executive Support within luxury/hospitality sectors.
• Native Italian and fluent English (C1/C2) for seamless communication and service management.
• Proficiency with Microsoft Office Suite and daily hands-on experience using CRM platforms.

Responsibilities

• Organize logistics and coordinate bespoke experiences and property visit itineraries for clients.
• Oversee and monitor the application of sales ceremonial protocols and service standards established by the company.
• Execute timely client nurturing activities (dedicated communications, gift distribution, periodic follow-ups) under the guidance of the Line Manager.
• Oversee the full operational lifecycle of property listings: publishing, updating, removing listings, and entering/managing contact data.
• Ensure maximum data accuracy within the company CRM and operational management systems.

Skills

Sales operations

Office management

CRM proficiency

English & Italian

Attention to detail

Tools

CRM platforms

Microsoft Office

Job description

The final Gross Annual Salary (RAL) will be commensurate with the selected candidate's experience, seniority, and skills

Employee - Operational office management, guest hospitality protocols, client nurturing, and sales process support for an elite international clientele.

Do you want to find out what are the 5 steps of our selection process?

How we hire

For our Florence headquarters, we are seeking a Client Experience Specialist . This role serves as a key figure in operational planning, venue management, and the orchestration of activities supporting sales processes and client care.

The person will have the following responsibilities:

Concierge, Ceremonial & Experience:

• Organize logistics and coordinate bespoke experiences and property visit itineraries for clients.
• Oversee and monitor the application of sales ceremonial protocols and service standards established by the company.
• Execute timely client nurturing activities (dedicated communications, gift distribution, periodic follow-ups) under the guidance and coordination of the Line Manager.
• Oversee the full operational lifecycle of property listings: publishing, updating, removing listings, and entering/managing contact data.
• Ensure maximum data accuracy within the company CRM and operational management systems.

Front & Back Office:

• Coordinate and directly perform front office duties, visitor/vendor reception, switchboard management, and correspondence.
• Manage external vendors, procurement, inventory restocking, and overall office operations.
• Maintain a 360‑degree oversight of company spaces to ensure aesthetic, brand image, and decorum standards aligned with Brand positioning.

What we offer

Joining Lionard means stepping into an ecosystem designed to empower talent and drive excellence. We offer:

• Direct employment within a market leader in luxury real estate;
• A stimulating, elegant, and dynamic work environment in a prestigious office setting in Florence;
• Continuous onboarding and integration into company workflows using advanced operational tools and systems;
• Professional growth opportunities in a high-profile international business environment.

Requirements

• Experience: At least 3-5 years of experience in Sales Operations, Organizational Concierge, Office Management, or Executive Support within Luxury, 5* Hospitality, Elite Real Estate, or Premium Services sectors;
• Language Skills: Native Italian and fluent English (C1/C2 level, spoken and written) for seamless communication and service management;
• Technical Skills: Excellent proficiency with Microsoft Office Suite and daily hands‑on experience using CRM platforms;
• Outstanding organizational abilities, a strong commitment to excellence, meticulous attention to detail, and excellent interpersonal skills.
• Contract Type: Direct employment contract;
• Compensation: Gross Annual Salary (RAL) €30, 000 - €35, 000 (commensurate with background and experience).