Sales Associate

Jimmy Choo; Roma; On-site; EUR 23,000 - 36,000; Full time

Job summary

Jimmy Choo is seeking a Sales Associate for La Rinascente Tritone in Rome. You will deliver exceptional customer service, reflect the luxury lifestyle of the brand, and develop product knowledge to offer informed guidance. You will build a client base for repeat visits and help maintain stock accuracy.

You will participate in stock takes, support promotions and events, and ensure the boutique presentation aligns with visual merchandising standards while striving to achieve store targets.

Qualifications

• Experience as a luxury brand sales consultant.
• Excellent communication skills in English; additional languages are a bonus.
• Strong sales skills and client-focused approach.
• Knowledge of the luxury market, fashion, and customer service.
• Ability to handle multiple demands and priorities while delivering results.

Responsibilities

• Provide exceptional customer service following our selling ceremony.
• Reflect Jimmy Choo's glamorous luxury image in all interactions.
• Develop product knowledge to offer informed guidance to customers.
• Build and maintain your own client database for repeat visits.
• Resolve complaints promptly and professionally, advising store management.
• Support stock replenishment and ensure stock accuracy.
• Participate in stock takes and promotional events as required.
• Ensure boutique cleanliness and VM standards in presentation.

Skills

Luxury brand experience

Customer service excellence

English proficiency

Sales skills

Stock management

Team collaboration

Job description

Job Description

Sales Associate, La Rinascente - Tritone

Main responsibilities include:

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Participating in, and representing Jimmy Choo during promotional events and activities
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
• Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique

Competencies and Experience Required:

• Demonstrable success gained as a sales consultant within a luxury brand
• Excellent communication skills both written and verbal
• Fluent English
• Additional languages would be beneficial
• Demonstrable sales skills
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards

Personal Attributes:

• Enthusiastic, self-confident and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets