SALES ASSOCIATE

Navy Exchange Service Command; Caserta; Hybrid; EUR 16,000 - 21,000; Full time

Job summary

Navy Exchange Service Command in Naples, Italy, is seeking a Sales Associate to represent the brand at the Gricignano Main Store. You will assist customers, highlight products, and maintain store presentation while promoting the Navy Exchange’s image and service quality.

Responsibilities include proactive customer engagement, product knowledge delivery, cross-selling, inventory tasks, and POS cash handling. High school or equivalent preferred; flexible hours including weekends and holidays.

Qualifications

• Basic knowledge of products and merchandise.
• Retail experience is preferred but not required.
• Strong interpersonal and communication skills.
• Basic math functions such as addition and subtraction.
• Ability to multi-task and work as part of a team.

Responsibilities

• CUSTOMER SERVICE - Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about events, promotions and STAR card.
• Maintain positive, inclusive and respectful relationships and take accountability for actions.
• ORGANIZATION - Maintain store appearance.
• SALES - Cross-sell and know the store layout.
• Suggest latest trends and promotions based on customer needs.
• Upsell products and provide product knowledge.
• Operate POS system and handle cash, discounts, gift cards, cards.
• Complete paperwork, reports and reconciliation; manage inventory.
• Be the keeper of merchandise and participate in inventories.
• Adhere to assigned work schedule and perform other duties.

Skills

Product knowledge

Retail experience

Communication skills

Math skills

Reasoning ability

Job description

Job Description - SALES ASSOCIATE (260003IX)

Job Description

SALES ASSOCIATE

Job Number:

260003IX

Organization

Naples Pay Range : 15.00

This position is open to U.S. citizens who are Active-Duty Members and family members of U.S. Military or Civilian personnel currently assigned to Naples, Italy.

You must bring the documents listed below to the Support Site Main Store Human Resources Office before your application can be considered, DO NOT attach documents to your online application:

• No Fee Passport (front page, Visa page; Statement from back page)
• Sojourner's Permit or Receipt
• Sponsor's Orders
• DoD ID Card (both sides)
• Social Security Card
• Overseas Residency Questionnaire
• Military Spouse/Family Member Preference Form
• DD214 (if prior military)
• Authorization Chit (Active duty)
• Letter of Good Standing (H.S. Students only)
• Confirmation of Enrollment (Dependents going to college)

Please complete the required documents referenced above and submit to the Navy Exchange Human Resources Office, located on the ground floor admin offices, Main Store, Gricignano. Hours: Mon-Fri 1000-1400.

Job Summary

As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

CUSTOMER SERVICE - Proactively engage and make a connection with customers.

• Asking questions and listening to customer's needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
• ORGANIZATION - Maintaining store appearance.
• SALES - Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation INVENTORY
• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories
• DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

Qualifications

• PRODUCT KNOWLEDGE - Basic knowledge of products merchandise
• EXPERIENCE - Retail experience preferred but not required
• COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.
• MATHETMATICAL SKILLS - Basic math functions such as addition subtraction multiplication and division.
• REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays

No experience required. High school graduate or equivalent preferred.