Brand Experience Leader - Corner Manager (Rome)

Golden Goose Group; Roma; Híbrido; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Golden Goose Group in Rome Rinascente Tritone is seeking a Corner Coordinator to lead our in-store team and drive customer experience. You will manage commercial targets, ensure brand standards, and coordinate with mall stakeholders to keep the corner competitive.

As a hands-on leader, you will train staff, implement selling ceremonies, and foster a culture of curiosity and honesty while delivering personalized service to every customer.

Formación

• Experience in retail or luxury brand environment is preferred.
• Excellent interpersonal and communication skills.
• Ability to analyze sales data and implement action plans.
• Collaborative mindset with department stores and brand partners.

Responsabilidades

• Lead the corner to achieve commercial targets and monitor KPIs.
• Guide and motivate staff to deliver exceptional customer experience.
• Oversee selling ceremonies, upsell/cross-sell, and pricing insights.
• Build brand ambassador relationships with shopping centers and brand reps.
• Ensure store presentation, training on GG collections, and staff onboarding.

Conocimientos

Sales experience

Strong communication

Problem solving

Team player

Time management

Descripción del empleo

Trending

Job Description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

The candidate will join the store team located in Rome Rinascente Tritone.

MISSION

The Corner Coordinator is responsible for achieving the commercial targets of the corner.

They focus on achieving business objectives by ensuring that the corner remains competitive and appealing in the market.

By managing relationships with shopping center and with representatives of other brands/competitors the Corner Coordinator plays a pivotal role enhancing brand awareness and desirability.

As a reliable, empowering, and supportive leader and an effective communicator, the Corner Coordinator is committed to leading the team by fostering curiosity, transparency, and honesty while delivering an exceptional customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Management of the Corner target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager to achieve settled goals

Guide the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard

Make sure the store staff always implement selling ceremony including up-selling and cross-selling and guide the team in providing customer insight about pricing and timing of all store services available

Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences

Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions

Ensure an high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling

Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology.

Management of relationships with Department store/Shopping center stakeholders suggesting and anticipating business opportunities (Relocation/ Store refit etc)

Management of relationships with representatives of other brands/competitors.

Monitoring of the most relevant industry trends suggesting opportunities/initiatives to the Area Manager with the aim of improving sales

Acting as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements

Is responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales

Is always prepared on training manual on all GG collections and categories

Attract, manage, develop, inspire, motivate and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development.

Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills

Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them

Support and inspire the new staff throughout the onboarding experience

Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity

Oversee staffing for all open positions, working closely with the Area Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential

Manage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, granting always a positive work environment

Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP, customer service, team management, and sales planning

Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place

Adopt IT and digital commercial tools and system (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared

Sales background: previous experience preferably in retail sector in similar role

Strong communication skills, with the ability to listen actively and engage thoughtfully

A problem solver who can identify issues, evaluate solutions, and make informed decisions

A team player who values collaboration and can work towards common goals

Effective time management, prioritizing tasks efficiently

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

In alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.