Sales Assistant - Rome

Golden Goose; Roma; On-site; EUR 26,000 - 30,000; Full time

Benefits offered by this job

Salary range 26,000€ - 30,000€ RAL

Job summary

Golden Goose seeks a Sales Assistant (Style Maker) in Rome to create complete, personalized Golden looks and deliver exceptional customer experiences. You will introduce clients to the Golden world, explain heritage, and reflect personality through tailored styling and attentive service.

Responsibilities include advising on product choices, driving up-selling, maintaining store standards, and leveraging digital tools to engage customers across channels. Fluency in Italian and English is required.

Qualifications

• Fluency in Italian and English.
• 1-3 years in luxury retail.
• Self-motivation with positive attitude and professional selling techniques.
• Good customer focus with presentation, interpersonal and communication skills.
• Ability to monitor industry trends and local market.
• Flexibility to adapt to evolving business needs and customer base.
• Strong team player.

Responsibilities

• Assist customers in crafting personalized Golden total looks and reflecting their personality.
• Provide product insights, recommend items, and apply up-selling and cross-selling strategies.
• Cultivate lasting customer relationships using omnichannel approaches and digital tools.
• Maintain store presentation and ensure displays align with the brand image and standards.
• Assist with store operations: opening/closing, inventory management, GDPR and health & safety compliance.
• Utilize digital tools to enhance engagement (Golden App, Salesforce, Xstore, Stealth).

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

Essential Duties And Responsibilities

• Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce
• Minimum 1-3 Years Of Relevant Experience In Luxury Retail
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)
• Flexibility to adapt to the evolving needs of the business and our customers
• Strong team player

Location: Rome

Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [e-mail].

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness

We encourage applications from individuals of all backgrounds, experiences and perspectives.

Because people are at the heart of everything we do.

In alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.

Salary Range: 26.000€ - 30.000€ RAL; 4° livello CCNL Commercio