Sales Assistant Milan Galleria

LVMH Group; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

LVMH Group is looking for a Sales Assistant to join the team at Christian Dior Couture in the Milano Galleria Boutique. The role involves providing excellent customer service, representing brand values, and contributing to sales growth.

The ideal candidate will have strong communication skills, knowledge of selling techniques, and fluency in English and Arabic. This position offers a unique opportunity to be part of a prestigious brand that values creativity and service excellence.

Competenze

• Knowledge of selling techniques.
• Fluency in English and Arabic.
• Basic knowledge of digital software.

Mansioni

• Manage client relationships and ensure brand representation.
• Mentor new team members and support their induction.
• Ensure a welcoming client-focused environment.

Conoscenze

Knowledge selling techniques

English

Arabic

Strumenti

Office 360

Descrizione del lavoro

Job responsibilities

We are looking for a Sales Assistant to join our amazing team at Christian Dior Couture inour Milano Galleria Boutique. As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the Ambassador of the Maison Christian Dior and you can make every customer feel welcomed and cherished on an exclusive level.

YOUR IMPACT

Reporting to the Store Manager, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and provide guidelines for outstanding customer service. In particular, the Sales Assistant can:

• Manage the relationship with the clients in the Boutique, having as objective to sell products and to present in the proper way the Brand Image, giving effective information regarding products and events.
• Be a mentor for the new comers providing some training and coaching actions, collaborating with the boutique managerial team, in order to ensure the proper Dior induction to all team members.
• To build customer loyalty through CRM actions: contact/information retrieval, follow up activities, propose and support in the organization of events, suggest new ideas.
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through e-communication.
• Problem-solving in partnership with the team to ensure that each client issue is properly resolved to the benefit of the business and the client.

Profile

WHAT YOU CAN BRING

Requirements

• Knowledge selling techniques.
• English and Arabic are mandatory (other languages are a plus).
• Office 360 and other basic knowledge of digital software.

Soft & Interpersonal skills

• Ambition to grow in luxury retail and take upon different challenges and new responsibilities.
• Positive and kind attitude.
• Team-working attitude.
• Committed, flexible and willing to learn.
• Strong drive for business results with a passion for creativity, fashion and the Maison.
• Working by objectives and time management skills in a fast-paced environment.
• Strong communication skills, empathy, and agile mindset.
• Ability to develop lasting relationships with people through strong communication.