Sales Assistant Castel Romano

PIQUADRO S.p.A.; Roma; On-site; EUR 23,000 - 29,000; Full time

Job summary

PIQUADRO S.p.A. in Rome is seeking a customer-focused Retail Associate to maximize store sales and build lasting client relationships.

You will provide product, promotion, and pricing information by clarifying customer requests, and approach customers with expert advice to help them choose suitable items. You will handle promotions, pricing discrepancies, and returns, maintain a clean store appearance, and support overall store operations.

Qualifications

• Fluency in English and Chinese (written & spoken).
• Solid experience in the retail or service industry.
• Great customer service and people skills.
• Ability to communicate and inspire customers & store colleagues.
• Good numeracy and problem-solving skills.

Responsibilities

• To maximize sales for the store.
• To develop enduring relationships with clients.
• To provide product, promotion, and pricing information by clarifying customer request.
• To approach customers and offer them advice and support on product to persuade them to buy.
• To manage promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices.
• To understand and be able to advise customers on smart professional dress and appearance.
• To resolve order and inventory problems by investigating data and history.
• To handle returns of merchandise.
• To maintain a clean and orderly environment in the store at the highest standard.
• To support the team on the general operations of the “Piquadro” store.
• To arrange merchandise on shelves according to popularity and other criteria.
• To operate cash registers and close daily revenues.
• To maintain customer database by inputting customer profile and updates.
• To go the “extra mile” to meet targets.

Skills

English fluency

Chinese fluency

Job description

Salary (Full-Time Equivalent): Gross annual salary of €26,000 (Full-Time Equivalent), in accordance with the applicable National Collective Labour Agreement (CCNL Pelli e Cuoio Industria). For part-time positions, the salary will be pro-rated according to the agreed working hours.

Reports to: Sales Manager

Type of Contract: Tempo det.

To provide consistent and exceptional standard of customer service in the store.

The Role:

To maximize sales for the store;

To develop enduring relationships with clients;

To provide product, promotion, and pricing information by clarifying customer request;

To approach customers and offer them advice and support on product to persuade them to buy;

To manage promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices;

To understand and be able to advise customers on smart professional dress and appearance;

To resolve order and inventory problems by investigating data and history;

To handle returns of merchandise;

To maintain a clean and orderly environment in the store at the highest standard;

To support the team on the general operations of the “Piquadro” store;

To arrange merchandise on shelves according to popularity and other criteria;

To operate cash registers and close daily revenues;

To maintain customer database by inputting customer profile and updates;

To go the “extra mile” to meet targets.

The Candidate:

Fluency in English and Chinese (written & spoken);

Solid experience in the retail or service industry;

Great customer service and people skills;

Ability to communicate and inspire customers & store colleagues;

Good standard of numeracy and problem solving;