Rome & Lazio Tour Operations Lead

Oceanair

Lazio

In loco

EUR 36.000 - 48.000

Tempo pieno

48 ore fa

Candidati tra i primi

Generatore di candidature

Una candidatura apposita per questo posto — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Descrizione del lavoro

Oceanair in the Greater Rome Metropolitan Area, Italy, seeks an experienced Licensed Tour Guide & Operations Executive to join our team. The role combines professional tour guiding with day-to-day tour operations to deliver high-quality experiences from start to finish.

The ideal candidate has a valid Italian Tourist Guide qualification and fluent Italian and English, with proven guiding experience in Rome/Lazio and a track record coordinating suppliers, transport and guest services.

Competenze

Valid Italian Tourist Guide qualification and registration.
Proven experience as a professional Tourist Guide in Rome/Lazio.
Experience in tour operations, DMC, tour operator or travel agency.
Fluent Italian and English; additional languages are a plus.
Driving license is an advantage.

Mansioni

Lead and conduct professional tours across Rome and Lazio.
Plan and coordinate daily tours, itineraries, schedules and logistics.
Coordinate with hotels, restaurants, transportation providers, attractions, local suppliers and partners.
Manage tour bookings, tickets, reservations and operational arrangements.
Coordinate drivers, guides and other service providers to ensure smooth tour execution.
Monitor tours on the ground and handle last-minute changes or issues.
Resolve guest concerns and complaints professionally and efficiently.
Ensure all services are delivered according to company standards and itineraries.
Assist with supplier sourcing, coordination and service evaluation.
Monitor operational costs, timing and service quality.
Prepare operational updates and report incidents to management.
Ensure compliance with Italian tourism regulations.