Retail IT Service Delivery Lead

Sabceducation

Milano

In loco

EUR 60.000 - 90.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Maison Valentino is seeking an IT Workplace specialist to support Retail operations and corporate users, driving service delivery, vendor governance, and ITSM governance. You will help evolve DEX and AI-powered tools, aligning in-store IT with corporate platforms.

This role covers store openings, relocations, closures, and ongoing infrastructure management across Italy and Europe, requiring strong English, roaming readiness, and a proactive, ownership-driven mindset.

Competenze

Minimum 2–3 years in IT Workplace, End User Computing, or Service Delivery, with Retail exposure.
Experience with ITSM platforms, preferably ServiceNow or HaloITSM.
Familiar with Microsoft 365, Entra ID, Intune; Teams and collaboration tools.
Knowledge of retail systems and POS solutions; understanding store lifecycle.
Knowledge of ITIL processes (Change Management and Demand Management) and relevant certifications.
Strong vendor coordination, ownership, and results orientation.
Good command of English; willingness to travel across Italy and Europe.

Mansioni

Coordinate and monitor IT Workplace services supporting Retail.
Manage IT vendors including Service Desk providers and partners.
Oversee evolution and governance of the ITSM platform.
Manage and improve ITIL processes.
Monitor KPIs and SLAs for service quality and performance.
Support IT Workplace projects: rollouts, new tools, self-service portals.
Oversee store network IT services and end-to-end application visibility.
Coordinate store lifecycle IT aspects: openings, relocations, closures; connect with vendors.
Collaborate with Retail IT teams to deliver solutions and resolve issues.
Align in-store solutions with corporate technology platforms.
Act as operational point of contact for Retail and Store Operations.