IT Services Leader - Regional Support & Excellence

Amazon; Milano; In loco; EUR 50.000 - 61.000; Tempo pieno

Descrizione del lavoro

Amazon Italia Services Srl seeks a proven IT Service Delivery leader to manage an IT support team responsible for corporate operations. This role drives standardization, regional communication, and ownership of internal customer needs, with occasional travel to remote staff and customers.

You will work closely with engineering and other operations teams to address feedback and usability concerns while maintaining high customer satisfaction across Amazonians.

Competenze

• Leading IT support or operations teams.
• Strong networking and desktop tech knowledge.
• Analytical and problem-solving skills under pressure.

Mansioni

• Directly manage IT support team to support regional growth.
• Collaborate with engineering and operations to address usability concerns.
• Maintain high customer satisfaction for Amazonians across locations.
• Define and analyze metrics to drive team performance.

Conoscenze

IT leadership

Networking

Problem solving

Customer focus

Formazione

Bachelor's degree in Computer science or IT

Descrizione del lavoro

Amazon Italia Services Srl seeks a proven IT Service Delivery leader to manage an IT support team responsible for corporate operations. This role drives standardization, regional communication, and ownership of internal customer needs, with occasional travel to remote staff and customers.

You will work closely with engineering and other operations teams to address feedback and usability concerns while maintaining high customer satisfaction across Amazonians.