Resident Engineer (2 positions available, 2x L3)

Comgent; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider in Milan is seeking a mid-senior level Resident Engineer. The role includes responsibilities such as resolving ticket issues, maintaining network stability, coordinating with various teams, and documenting processes. Candidates should have over 5 years of experience in telco operations and a strong background in network design and implementation. The positions operate on a shift schedule, ensuring 24/7 coverage. Competitive compensation will be provided in a dynamic environment.

Competenze

• 5+ years in telco operations delivery, ideally in large‑scale or high‑availability environments.
• Proven experience designing and implementing Core & Edge networks, SD‑WAN, LAN/WLAN, and security solutions.
• Strong knowledge of network monitoring, incident management, and operational support processes.
• Ability to lead and coordinate multi‑vendor and cross‑functional teams in time‑critical projects.
• Excellent communication skills to interface effectively with technical teams and senior stakeholders.

Mansioni

• Act as the critical bridge between the customer and support teams ensuring ticket resolution.
• Provide guidance to maintain network stability and performance during operations.
• Engage with stakeholders to align designs and deployments with event timelines.
• Resolve complex network incidents to protect critical event services.
• Produce and maintain documentation to support handover to operations.
• Identify opportunities for optimizing designs and processes.

Descrizione del lavoro

Resident Engineer (2 positions available, L3)

Join Comgent as a Resident Engineer. Two L3-level positions are open.

Responsibilities

• End-to‑End Trouble Ticket Resolution: act as the critical bridge between the customer and L2/L3 support teams, including monitoring and ensuring SLA‑compliant ticket acceptance, executing initial case triage, assigning cases to the correct domain, and driving the resolution process to completion.
• Operational Excellence: provide expert guidance and hands‑on support to operations teams to maintain network stability, performance, and security during event‑time operations.
• Stakeholder Engagement: coordinate closely with venue managers, engineering teams, service providers, and event operations leadership to align designs and deployments with event timelines and evolving requirements.
• Issue Resolution: act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical event services.
• Documentation & Handover: produce and maintain comprehensive documentation, implementation guides, and operational runbooks to support seamless handover to operations.
• Continuous Improvement: identify opportunities to optimize designs and processes, drawing from lessons learned in previous large‑scale event networks.

Shift Schedule (CEST)

• Day: 06:00 – 15:00
• Evening: 14:00 – 23:00
• Night: 22:00 – 07:00

Requirements

• 5+ years in telco operations delivery, ideally in large‑scale or high‑availability environments.
• Proven experience designing and implementing Core & Edge networks, SD‑WAN, LAN/WLAN, and security solutions.
• Strong knowledge of network monitoring, incident management, and operational support processes.
• Ability to lead and coordinate multi‑vendor and cross‑functional teams in time‑critical projects.
• Excellent communication skills to interface effectively with technical teams and senior stakeholders.

Preferred Qualifications

• Prior experience supporting international events (sports, entertainment, or similar).
• Certifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP/JNCIE).
• Prior experience with ServiceNow.

Technical Competencies

• Deep understanding of troubleshooting Core & Edge network architecture, Wi‑Fi concepts, and security integration.
• Proficiency with network monitoring and management tools.
• Ability to create and interpret network diagrams, documentation, and operational playbooks.

Seniority Level

Mid‑Senior level

Employment type

Contract

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting