Reservations Intern

Four Seasons; Lombardia; On-site; EUR 4,500 - 6,700; Full time

Benefits offered by this job

Monthly allowance €500 net

Excellent Training and Development

Complimentary Dry Cleaning

Complimentary Employee Meals

ESG events throughout the year

Global career potential

Job summary

Four Seasons Hotel Milan is offering a 6-month internship in the Reservations Department. You will assist with guest requests via phone, email, and FS chat while learning revenue and sales collaboration with our teams.

This role provides exposure to a luxury environment and emphasizes guest welcome protocols, attention to detail, and a personal touch. Ideal candidates are passionate about hospitality, possess strong communication skills, and enjoy multitasking in a fast-paced setting.

Qualifications

• Passion for the hospitality industry and guest service.
• Interest in a career in luxury hotel operations.
• Ability to learn quickly in a dynamic environment.

Responsibilities

• Assist Reservations team with guest requests via multiple channels.
• Learn revenue and sales collaboration with departments.
• Provide high-level service in a luxury hotel setting.
• Support smooth check-in and guest welcome processes.

Skills

Attention to detail

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Team player

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan's most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan's Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

Four Seasons Hotel Milan is currently looking for candidates interested in a 6-month internship opportunity within the Reservations Department.

What you will do

Throughout the internship in the Reservations Department, you will have the opportunity to learn different aspects of the Reservations Department and Switch board. You will learn about how to address different types of requests, assist reservations team with delivering the highest levels of service excellence through our different channels: via phone, email and FS chat interaction. You will also gain revenue and strategic knowledge working in close contact with our Revenue and Sales Department.

You will be exposed to a luxury environment and learn how to deal with different partners, welcome and acknowledge all guests according to company standards and procedures.

What you bring

A genuine passion for the hospitality industry and a natural talent for ensuring our guests feel at home. You should have attention to detail, strong interpersonal and communication skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences. We are looking for a special individual, who shares our passion for excellence and delights in the magic of curating special experiences and memories for our guests.

What we offer:

• Monthly allowance of €500 net and a comprehensive benefits package


• Excellent Training and Development opportunities


• Complimentary Dry Cleaning for business clothes


• Complimentary Employee Meals


• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year


• Opportunities to build a successful career with global potential

This position is based at the Four Seasons Hotel Milan and available from April 2027. All successful candidates must possess legal right to work in Italy at the time of application.