Repair & Return Customer Specialist

Siemens; Lombardia; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Flexible working options

Health insurance

Learning journeys

Culture and values

Regional benefits

Insurance

Lunch on site

Laptop and phone

Remote working tools

Job summary

Siemens is seeking a Customer Service Professional for Repair & Return in Milan to join the Digital Industries - Service Execution team on a permanent contract.

You will manage end-to-end Warranty, Repair and Return processes, collaborating with technical teams, repair centers, and HQ, while coordinating with external stakeholders to meet customer requirements. English and Italian proficiency are required, with a proactive, customer-focused mindset.

Qualifications

• Basic knowledge of electrotechnics and electronics.
• Basic knowledge of Microsoft Office 365 suite, including Outlook, Word, Excel and OneDrive.
• A Bachelor’s or Master’s degree in Electrical or Electronics engineering, Computer Science, Automation, or a Technical High School diploma in a related field.
• Strong willingness and ability to learn and adopt new tools and technologies.
• Strong teamworking skills, complemented by diplomacy and high-quality interpersonal communication.
• A proactive mindset with a strong customer service orientation, goal-driven attitude, and the ability to work with initiative and autonomy.
• Proficiency in English and Italian.

Responsibilities

• Manage end-to-end Warranty, Repair and Return processes, including warranty claims, repair operations, customer quotations, supplier order management, order fulfillment, and product returns.
• Collaborate with technical, administrative, Repair Centers and Siemens HQ teams within your division, and with external stakeholders to fulfill customer and Siemens requirements of Repair & Return processes.

Skills

Proactive mindset

Customer service orientation

Teamworking & diplomacy

Interpersonal communication

Willingness to learn new tools

Education

Bachelor’s or Master’s degree in Electrical or Electronics engineering

Bachelor’s or Master’s degree in Computer Science

Automation background

Technical High School diploma in a related field

Tools

Microsoft Office 365

Job description

Siemens is seeking a Customer Service Professional for Repair & Return in Milan to join the Digital Industries - Service Execution team on a permanent contract.

You will manage end-to-end Warranty, Repair and Return processes, collaborating with technical teams, repair centers, and HQ, while coordinating with external stakeholders to meet customer requirements. English and Italian proficiency are required, with a proactive, customer-focused mindset.