Remote Technical Support Specialist — Life Sciences Diagnostics

Philips; Genova; Remoto; EUR 41.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

8 meal vouchers per day

Supplementary health insurance

Internet reimbursement

Home office reimbursement

Descrizione del lavoro

Join Cepheid as a Technical Support Specialist, providing advanced support for molecular diagnostics instruments. In this role, you will ensure customer satisfaction and support health outcomes through expert troubleshooting of hardware and software issues.

This fully remote position requires a bachelor's degree or equivalent experience and offers competitive compensation, including a base salary range of €40,900 to €55,500 along with a bonus.

Competenze

• Bachelor's degree in Engineering, Electronics, Biomedical engineering, or related field.
• 2-3 years experience in biomedical/healthcare, with knowledge of diagnostic market.
• Expertise in troubleshooting hardware/software issues in medical devices.

Mansioni

• Provide expert technical support via phone, email, and web.
• Engage customers to collect and document information about complaints.
• Conduct advanced data analysis and systematic troubleshooting.

Conoscenze

Technical support

Troubleshooting

Data analysis

Customer engagement

Biomedical knowledge

Networking protocols

Formazione

Bachelor's degree or equivalent

Strumenti

CRM systems

Salesforce.com

Descrizione del lavoro

Join Cepheid as a Technical Support Specialist, providing advanced support for molecular diagnostics instruments. In this role, you will ensure customer satisfaction and support health outcomes through expert troubleshooting of hardware and software issues.

This fully remote position requires a bachelor's degree or equivalent experience and offers competitive compensation, including a base salary range of €40,900 to €55,500 along with a bonus.