Remote Molecular Diagnostics Support Engineer

Appcast; Melzo; Remoto; EUR 41.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal voucher 8€ per day

Comprehensive benefits

Remote work eligibility

Descrizione del lavoro

Cepheid, a leading molecular diagnostics company, is seeking a Technical Support Specialist – Systems in Italy (remote). You will provide advanced product support for Cepheid’s instruments, software and connectivity, ensuring timely resolution and patient outcomes.

Reporting to the Customer Care Manager for Italy/Portugal, this role combines remote work with occasional on-site visits across Europe, requiring 2–3 years in biomedical device support and strong hardware/software troubleshooting.

Competenze

• Bachelor’s degree in Engineering, Electronics, Biomedical‑engineering, Life Sciences, or related field.
• 2–3 years in health care/biomedical/handling Medical Devices in the region.
• Familiarity with molecular diagnostics and laboratory workflows.

Mansioni

• Provide expert technical support via phone, email, and web for instrumentation systems.
• Conduct advanced data analysis and troubleshooting of instrument hardware, software, and networks.
• Investigate and resolve customer issues spanning instrument functionality and uptime.

Conoscenze

Technical support

Diagnostics hardware

Networking

Formazione

Bachelor's degree in Engineering/related

Strumenti

Salesforce

Windows OS

Descrizione del lavoro

Cepheid, a leading molecular diagnostics company, is seeking a Technical Support Specialist – Systems in Italy (remote). You will provide advanced product support for Cepheid’s instruments, software and connectivity, ensuring timely resolution and patient outcomes.

Reporting to the Customer Care Manager for Italy/Portugal, this role combines remote work with occasional on-site visits across Europe, requiring 2–3 years in biomedical device support and strong hardware/software troubleshooting.