Remote Romanian-Speaking Transportation Customer Expert

Mercier Consultancy MD; Italia; Remote; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Training programs

Health insurance

Performance bonus

13th/14th salary

Job summary

Mercier Consultancy Group is seeking Romanian-speaking Transportation Customer Experts to join our remote-based staffing team serving Greece. You will deliver top-tier customer support across phone, email and chat for a major transportation provider, handling inquiries, routing, and schedule changes.

This role offers a competitive monthly salary, a full relocation package, paid training, and robust health coverage within a dynamic, multinational environment.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat for a leading transportation service provider
• Assist passengers and logistics clients with real-time transportation inquiries, booking adjustments, and route planning
• Resolve complex issues regarding transport schedules, cancellations, and service delays with professionalism and empathy
• Maintain detailed records of customer interactions within the transportation management system to ensure service quality
• Collaborate with international teams to optimize communication flows across the transportation network
• Continuously update your knowledge on transport industry trends and company policies to provide accurate, value-added support
• Uphold the highest standards of service excellence, contributing to one of the most sought-after Romanian-speaking jobs currently available

Job description

Mercier Consultancy Group is seeking Romanian-speaking Transportation Customer Experts to join our remote-based staffing team serving Greece. You will deliver top-tier customer support across phone, email and chat for a major transportation provider, handling inquiries, routing, and schedule changes.

This role offers a competitive monthly salary, a full relocation package, paid training, and robust health coverage within a dynamic, multinational environment.