Remote Managed Services Lead - Community & Player Ops

Jobgether; Italia; Remote; EUR 34,000 - 83,000; Part time

Benefits offered by this job

Hourly contract rate

Part-time 20 hours/week

Fully remote across Europe/North-Amer

Path to full-time as offering expands

Work with studios of varying sizes

Job summary

Jobgether is partnering with studios to deliver a new managed services offering focused on community management and player operations. The role leads playtests, Discord communities, and creator programs, delivering scalable services to multiple studios across Europe and North America.

You will shape service packages, collaborate with sales and product, and drive engagement, retention, and community health for game studios.

Qualifications

• 4+ years in community management, player operations or live ops in game studios or publishers.
• Hands-on experience with playtests or beta programs including recruitment, feedback, and analysis.
• Experience building, moderating large Discord communities with guidelines and teams.
• Strong data skills: funnels, conversion, engagement metrics for ops improvements.
• Excellent written and verbal communication; able to manage multiple studio relationships.

Responsibilities

• Lead end-to-end player operations for multiple game studios and tests via the platform.
• Develop and schedule player communications; monitor engagement and optimize campaigns.
• Analyze playtest data and community sentiment to deliver actionable insights.
• Coordinate recruitment with internal teams and leverage player networks and paid campaigns.
• Build and scale the managed services offering with service packages and playbooks.
• Collaborate with sales, CS, and product to scope services and ensure delivery.
• Provide guidance on engagement and crisis communication for toxic environments.

Skills

Community management

Player operations

Live operations

Discord management

Data analysis

Communication

Problem solving

Strategic planning

Remote collaboration

Stakeholder management

Tools

Discord

Playtesting platforms

CRM/CS tools

Job description

Jobgether is partnering with studios to deliver a new managed services offering focused on community management and player operations. The role leads playtests, Discord communities, and creator programs, delivering scalable services to multiple studios across Europe and North America.

You will shape service packages, collaborate with sales and product, and drive engagement, retention, and community health for game studios.