Remote Growth Coach for Video Businesses

Jobgether; Italia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work within a global team

Paid parental leave

Medical, dental, and vision coverage (

Technology and home office stipend

Annual learning stipend

Coworking space stipend

Descrizione del lavoro

Jobgether is seeking a Customer Growth Specialist based in Italy to own retention and expansion for a smaller video business segment. You’ll design scalable coaching programs and use customer data to identify at-risk accounts, prioritizing interventions that improve revenue retention and growth.

You will build playbooks and operating models for scaling the motion across the cohort, combining coaching, data analysis, and commercial ownership in a remote global environment.

Competenze

• 3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related field with meaningful ownership of business outcomes.
• Demonstrated experience helping online businesses, solo operators, founders, or small teams improve growth and revenue.
• Strong ability to understand business constraints, identify the underlying growth challenge, and translate insights into practical recommendations.
• Excellent live facilitation skills, with experience leading group sessions, workshops, webinars, or 1:1 customer conversations.
• Comfortable analyzing dashboards and developing informed perspectives on retention curves, cohort behavior, funnel conversion, and customer performance.
• Working fluency with AI tools for research, preparation, analysis, and content creation; comfortable incorporating Claude into daily workflows.
• Strong results orientation and comfort with variable compensation tied to customer and business outcomes.
• Clear and concise communication skills, with the ability to turn complex concepts into practical, easy-to-understand guidance.
• High level of ownership and comfort working with ambiguity, particularly when building a new customer-growth motion without an established playbook.
• Experience with video businesses, online education, subscription, or membership businesses is advantageous.

Mansioni

• Own gross revenue retention and expansion for an assigned customer segment and drive renewal and growth.
• Design and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and asynchronous coaching experiences.
• Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics.
• Monitor customer data and cohort behavior to identify accounts at risk and intervene early.
• Analyze retention curves, funnel performance, and customer behavior to determine impactful coaching interventions.
• Build repeatable playbooks, formats, and processes for scaling customer growth programs.
• Share customer insights with Product and Customer Success teams to improve the overall customer experience.
• Use AI tools to support research, session preparation, customer analysis, and resource creation.
• Provide customers with clear, practical guidance, including when difficult conversations are necessary.

Conoscenze

Coaching

Customer success

Digital marketing

Data analysis

Facilitation

AI tools

Communication

Ambiguity tolerance

Strumenti

Kit/ConvertKit

YouTube

Kajabi

Circle

Squarespace

Meta

Instagram

Descrizione del lavoro

Jobgether is seeking a Customer Growth Specialist based in Italy to own retention and expansion for a smaller video business segment. You’ll design scalable coaching programs and use customer data to identify at-risk accounts, prioritizing interventions that improve revenue retention and growth.

You will build playbooks and operating models for scaling the motion across the cohort, combining coaching, data analysis, and commercial ownership in a remote global environment.