Remote-Eligible Graduate Operations Lead

Bending Spoons; Italia; Hybrid; EUR 40,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Learning & training stipend

Top-tier health insurance

Relocation package

Parental support

Annual retreat

Job summary

Bending Spoons, Milan, Italy, is seeking a talented Customer Support professional to optimize day-to-day operations and longer-term initiatives. You will help build scalable processes, AI-powered tools, and efficient workflows to support rapid growth.

You will collaborate with Product and Engineering to identify issues, implement improvements, and ensure support scales with new releases. Strong English, initiative, and teamwork are essential for success in a fast-paced environment.

Qualifications

• Reasoning ability: solve complex problems from first principles.
• Drive: ambitious, takes initiative and shows tenacity.
• Team spirit: supportive, collaborative, unselfish in contributing to the best idea.
• Proficiency in English: read, write and speak fluently.

Responsibilities

• Improve customer support operations through projects (external providers, org redesign).
• Build scalable support systems: help centers, chatbots, automated flows, AI-powered solutions.
• Collaborate with Product and Engineering to identify recurring issues and drive product improvements.
• Shape support for newly acquired products, aligning operations, tools, and processes.
• Use data and AI to measure support performance and impact of changes.

Skills

Reasoning

Drive

Team spirit

English proficiency

Job description

Bending Spoons, Milan, Italy, is seeking a talented Customer Support professional to optimize day-to-day operations and longer-term initiatives. You will help build scalable processes, AI-powered tools, and efficient workflows to support rapid growth.

You will collaborate with Product and Engineering to identify issues, implement improvements, and ensure support scales with new releases. Strong English, initiative, and teamwork are essential for success in a fast-paced environment.