Remote Banking Apps Operations Analyst

Jobgether; Italia; Remote; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Remote work

Fixed-term contract

Job summary

Jobgether is seeking an IT Support Analyst – Application Operations in Italy to join a dynamic IT operations team supporting critical banking applications. You will investigate recurring incidents, identify root causes, and implement sustainable solutions to minimize disruptions, while collaborating with developers, vendors, and internal IT teams to ensure stability.

The role covers application monitoring, configuration management, incident resolution, and user access administration, with

Qualifications

• Experience in IT application support or application operations in enterprise environments.
• Solid understanding of incident and problem management and IT service management processes.
• Experience with Jira and Confluence for documentation and issue tracking.
• Strong analytical and troubleshooting skills for complex application issues.
• Good communication and collaboration with technical and business stakeholders.

Responsibilities

• Analyze recurring IT incidents, identify root causes, and implement sustainable fixes to improve reliability.
• Troubleshoot application errors in test environments with developers and vendors.
• Monitor banking applications and improve monitoring processes; explore automation opportunities.
• Configure and administer banking apps (e.g., OpenLease) per business requirements.
• Provide first- and second-level application support and contribute to major incident management.

Skills

Incident management

Problem management

Troubleshooting

IT service management

Analytical thinking

Communication

Learning agility

German language

English language

Tools

Jira

Confluence

Splunk

SQL

Job description

Jobgether is seeking an IT Support Analyst – Application Operations in Italy to join a dynamic IT operations team supporting critical banking applications. You will investigate recurring incidents, identify root causes, and implement sustainable solutions to minimize disruptions, while collaborating with developers, vendors, and internal IT teams to ensure stability.

The role covers application monitoring, configuration management, incident resolution, and user access administration, with