Receptionist M/F - Il Palazzo Experimental

Hospitaliti; Venezia; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Training & career development

Internal mobility across Europe

Discounts at all venues

Corporate events

Experience in hospitality industry

Job summary

Montesol Experimental in Venice is seeking a Receptionist to welcome guests, manage check-ins and check-outs, assist with concierge services, and coordinate with housekeeping and F&B to ensure a seamless stay. The ideal candidate has at least 3 years in hotel reception, a polished appearance, fluent Italian and English (third language a plus), strong Microsoft Office skills, and familiarity with Opera.

We offer training, internal mobility across Europe, attractive discounts, corporate events,

Qualifications

• Minimum of 3 years experience in a similar hotel reception role.
• Fluent in Italian and English; a third language is a plus.
• Experience in high-end hotel reception preferred.

Responsibilities

• Greet and assist guests on arrival.
• Handle check-in/check-out, currency exchange, invoicing, accommodation and bookings, concierge services.
• Respond to guest questions with personalised service.
• Maintain high level of customer service according to standards.
• Coordinate with Front Office Manager on guest complaints.

Skills

Customer service

Interpersonal skills

Attention to detail

Team spirit

Tools

Opera software

Microsoft Office

Job description

ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

IL PALAZZO EXPERIMENTAL

Il Palazzo Experimental offers 32 elegantly decorated rooms and suites designed by Dorothée Meilichzon, along with a large private garden overlooking a peaceful canal. The hotel features three magnificent entrances from the Giudecca Canal: one leads to the restaurant L’Adriatica, another to the reception, and the third to the Experimental Cocktail Club, the group’s latest signature bar following those in Paris and London.

ABOUT THE JOB

We are seeking a Receptionist M/F to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following:

• Greet and assist all guest as soon as they come in.
• Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
• Respond to all guest questions and requests, offering a personalised service adapted to each request.
• Ensure that a high level of customer service is always provided, respecting our quality standards.
• In coordination with the Front Office Manager, deal with customer complaints.
• Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
• Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
• Participate in the management of the hotel's general mailbox by replying and redirecting emails.
• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
• Ensure all equipment of the department is kept clean and in good working condition.

ABOUT YOU

A minimum of 3 years experience in a similar position, well-groomed appearance, strong service mindset, and excellent interpersonal skills, attention to detail, team spirit, and initiative, experience in hotel reception, ideally within a high-end establishment, proficiency in Microsoft Office; knowledge of Opera software is an advantage, fluent in Italian and English; a third language is a plus, availability, flexibility, and motivation to thrive in a demanding environment, experience the Experimental !Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how. Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills.

We can offer

• Opportunities of training and career development.
• Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
• Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
• Corporate events.
• Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Experimental.