Project Manager-SAP

IBM; Napoli; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Napoli is seeking a mid-senior SAP Project & Service Manager to ensure the governance and coordination of SAP services and projects. You will manage service delivery and lead transformation initiatives, collaborating with IT and business stakeholders. Strong English proficiency and familiarity with Project Management tools are essential. This full-time role offers a chance to create a tangible impact in a dynamic environment.

Competenze

• Advanced proficiency in English for international communication.
• Familiarity with ITIL best practices for Service Management.
• Certification in Project Management methodologies (PMP, PRINCE2, Agile/Scrum).

Mansioni

• Governance and coordination of SAP services and projects.
• Ensure compliance with contractual SLA and KPI.
• Lead project planning meetings and manage external teams.

Conoscenze

Service continuity

Project management

Stakeholder engagement

Risk management

ITIL best practices

Strumenti

Jira

Asana

Trello

Microsoft Project

Descrizione del lavoro

Overview

A career in SAP Project & Service Management means combining strong organizational skills with a deep understanding of SAP solutions and IT governance. You will be part of a dynamic environment where stability of services and delivery of innovation coexist. Working closely with business stakeholders, IT leadership, and external partners, you will ensure reliable, high-quality SAP services while successfully leading transformation projects. This role is ideal for professionals who want to create tangible impact by balancing service continuity with project excellence, contributing to business growth and operational efficiency through SAP technologies.

Your Role And Responsibilities

As SAP Project & Service Manager, you will be responsible for the governance, coordination, and continuous improvement of SAP services and projects across the organization. Your role will include both service management—ensuring high-quality, efficient, and cost-effective AMS (Application Maintenance Services)—and project management, overseeing the delivery of SAP-related initiatives within scope, time, and budget. You will work closely with business stakeholders, IT leadership, external providers, and cross-functional teams to guarantee stable operations while driving innovation and process optimization.

Required Technical And Professional Expertise

• Ensure compliance with contractual SLA and KPI, managing client requests with efficiency and transparency.
• Coordinate and oversee external AMS providers, ensuring alignment with business and IT requirements.
• Define operational plans and monitoring processes for the SAP ticketing system, assigning priorities and resources effectively.
• Handle service escalations and critical situations, implementing preventive and corrective actions to minimize risks.
• Produce and present regular service performance reports, monitor customer satisfaction, and propose improvements for continuous service enhancement.
• Lead project planning meetings with management, key users, and project team members.
• Ensure that projects are delivered on time, within budget, and aligned with defined objectives.
• Track project progress, identify potential issues, and escalate risks to the relevant stakeholders.
• Collaborate with business units, IT teams, vendors, and partners to streamline processes and optimize project execution.
• Manage internal and external teams, fostering collaboration and maximizing performance while mitigating risks.

Preferred Technical And Professional Experience

Advanced proficiency in English (spoken and written) for effective communication in international contexts.

Familiarity with ITIL best practices for Service Management.

Experience with widely used Project Management tools such as Jira, Asana, Trello, monday.com, Wrike, or Microsoft Project.

Certification in Project Management methodologies (e.g., PMP, PRINCE2, Agile / Scrum).

Previous experience in multinational environments or complex organizational structures.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• IT Services and IT Consulting