Professional Services Specialist

Vontier; Firenze; Ibrido; EUR 36.000 - 43.000; Tempo pieno

Descrizione del lavoro

Invenco by GVR in Florence, Italy, is seeking a Professional Services Specialist to join its Customer Success team on a hybrid basis. You will work closely with customers, engineering teams, and project managers to deliver technical solutions and a great onboarding experience.

The role focuses on implementing, configuring, and supporting product deployments, UAT, documentation, and travel as needed. Strong English (Italian a plus) and Windows/.NET/SQL knowledge help drive successful outcomes.

Competenze

• Experience working with Windows-based IT environments.
• Knowledge of .NET and SQL (advantageous but not essential).
• Understanding of the fuel retail, forecourt, or petroleum industry would be beneficial.
• Strong spoken and written English skills.
• Italian language skills; Spanish would be an additional advantage.
• Excellent problem-solving and analytical abilities.
• The ability to manage multiple priorities and work effectively under deadlines.
• A flexible and adaptable approach to changing environments and customer needs.
• Strong interpersonal and customer service skills, including active listening and empathy.
• Willingness to travel when required.

Mansioni

• Leading customer onboarding, implementation, and deployment activities.
• Understanding customer requirements and translating business needs into practical technical solutions.
• Configuring and customising products, platforms, and applications to meet customer expectations.
• Setting up and maintaining customer laboratories, demo environments, and trade show demonstrations.
• Supporting customer User Acceptance Testing (UAT) for new product introductions, enhancements, and ongoing improvements.
• Assisting with pilot installations, local deployments, certifications, and technical rollouts.
• Delivering customer education, guidance, and system configuration support.
• Creating and maintaining technical documentation, operational procedures, and implementation reports.
• Supporting Network Operations Centre (NOC) activities, monitoring central applications, and assisting customers with proactive system management.
• Managing product localisation activities, including translations, master data, images, and customer-specific customisations.
• Contributing to the development of standardised service processes and best practices.

Conoscenze

Strong English skills

Italian language skills

Spanish (advantage)

Problem-solving

Analytical abilities

Interpersonal skills

Customer service

Active listening

Travel willingness

Strumenti

Windows-based IT environments

NET

SQL

Descrizione del lavoro

Location: Florence, Italy (Hybrid)

Salary: Up to €39,500 + Benefits

Department: Customer Success

Help Shape the Future of Connected Mobility

As the global technology leader in retail and commercial fueling solutions, our technology supports businesses and communities around the world every day.

With over 150 years of innovation behind us, we are helping customers navigate industry transformation driven by smart cities, vehicle electrification, digital services, and advanced diagnostics. Our people are at the heart of that success, delivering solutions that keep businesses running efficiently and customers moving.

We're now looking for a Professional Services Specialist to join our Customer Success team in Florence. This is an exciting opportunity for someone who enjoys solving technical challenges, working directly with customers, and playing a key role in bringing innovative technology solutions to life.

What You'll Be Doing

As a Professional Services Specialist, you'll support customers throughout their implementation journey, helping ensure a smooth transition from solution design through to successful service adoption.

You'll work closely with customers, engineering teams, project managers, and support specialists to deliver high-quality technical solutions and an exceptional customer experience.

Key responsibilities include:

• Leading customer onboarding, implementation, and deployment activities.
• Understanding customer requirements and translating business needs into practical technical solutions.
• Configuring and customising products, platforms, and applications to meet customer expectations.
• Setting up and maintaining customer laboratories, demo environments, and trade show demonstrations.
• Supporting customer User Acceptance Testing (UAT) for new product introductions, enhancements, and ongoing improvements.
• Assisting with pilot installations, local deployments, certifications, and technical rollouts.
• Delivering customer education, guidance, and system configuration support.
• Creating and maintaining technical documentation, operational procedures, and implementation reports.
• Supporting Network Operations Centre (NOC) activities, monitoring central applications, and assisting customers with proactive system management.
• Managing product localisation activities, including translations, master data, images, and customer-specific customisations.
• Contributing to the development of standardised service processes and best practices.

We're looking for someone who combines technical capability with strong communication skills and a customer-first mindset.

You'll ideally have:

• Experience working with Windows-based IT environments.
• Knowledge of .NET and SQL (advantageous but not essential).
• Understanding of the fuel retail, forecourt, or petroleum industry would be beneficial.
• Strong spoken and written English skills.
• Italian language skills; Spanish would be an additional advantage.
• Excellent problem-solving and analytical abilities.
• The ability to manage multiple priorities and work effectively under deadlines.
• A flexible and adaptable approach to changing environments and customer needs.
• Strong interpersonal and customer service skills, including active listening and empathy.
• Willingness to travel when required.

Who You'll Work With

This role offers significant collaboration across the business. You'll partner closely with teams including:

• Engineering
• Quality Assurance
• Program Management
• Customer Support

You’ll also work directly with customers, third-party suppliers, and colleagues across the wider Gilbarco Veeder-Root and Invenco by GVR network.

Why Join Us?

This is an opportunity to join a global organisation at the forefront of technology innovation within a rapidly evolving industry. You'll be part of a supportive international team where your expertise will directly contribute to customer success and business growth.

WHO IS INVENCO By GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

Who Is Vontier

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's power the way the world moves!