Product Manager

Webbeds Italy S.R.L.; Italia; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

WebBeds is seeking a Product Manager to oversee hotel partner relationships and optimize rate and availability performance through data-driven actions, supporting the Contracts team to maximize commercial outcomes and partner engagement.

You will work with internal teams and external partners, building strong relationships across the organization and driving contract loading, availability management, promotions, and benchmarking to secure the best available rates.

Formación

• English at an advanced level; experience in a similar contracting/product role is a plus.
• Commercial awareness in the travel industry and ability to build relationships with internal and external stakeholders.
• Strong communication and influencing skills; comfortable negotiating with suppliers.
• Proactive, organized, and able to prioritize in a fast-paced, multicultural environment.

Responsabilidades

• Build and maintain direct hotel partner relationships; respond to queries and support collaboration.
• Assist with loading contracts and last-minute offers via Freshdesk and other systems.
• Manage availability, promotions, and stop sales to optimize commercial performance.
• Support competitiveness reporting and price comparisons to secure best rates.
• Map, load, and activate BAR contracts with accurate information.
• Provide operational support to Contracts Managers and escalate issues.
• Collaborate with Accounts, Reservations, Customer Care, Content and other teams to resolve issues.

Conocimientos

Advanced English

Similar product/Contracts role

Travel industry awareness

Communication & influence

Excel & Outlook

Team player

Supplier negotiations

Herramientas

Freshdesk

Extranet tools

Descripción del empleo

What you will do on your journey with WebBeds. As a Product Manager, you will manage hotel partner relationships and optimise rate and availability performance through targeted, data-driven actions, supporting the Contracting team to maximise commercial outcomes and partner engagement. You will work closely with internal teams and external partners, building strong relationships within the department and across the wider organisation.

Key responsibilities

• Hotel partner relationships: Build and maintain direct relationships with hotel partners, responding to queries and supporting effective collaboration.
• Contract and offer loading: Assist with loading contracts and last-minute offers through Freshdesk and other relevant systems.
• Availability management: Maintain contractual allocations, last-minute availability, and overall portfolio availability to support commercial performance.
• Promotions and special offers: Work with hotel partners and Contracts Managers to coordinate promotions and secure competitive special offers.
• Stop sales management: Review, accept, or negotiate stop sales based on availability, demand, and commercial requirements.
• Production monitoring: Evaluate hotel production and agree appropriate follow-up actions with the Contracts Manager or Line Manager.
• Partner training: Train hotel partners on the supplier interface and support their effective use of extranet tools.
• Competitiveness analysis: Support competitiveness reporting and conduct regular price comparisons to help secure the best available rates.
• Contract mapping and activation: Assist with the mapping, loading, and activation of BAR contracts, ensuring information is accurate and complete.
• Booking recovery: Analyse and investigate third-party bookings and support their recovery to direct contracts in line with departmental guidelines.
• Supplier portfolio support: Manage a small portfolio of suppliers when required, maintaining relationships and supporting their ongoing performance.
• Lead identification: Identify and share new supplier leads and commercial opportunities with Contracts Managers.
• Contracting team support: Provide operational support to Contracts Managers, including assistance with urgent activities during business travel.
• Cross-functional collaboration: Work closely with Accounts, Reservations, Customer Care, Content, and other internal teams to resolve issues and support effective delivery.

The skills we would love to see in your suitcase!

English is a must at an advanced level. Work experience in a similar role and /or with other contracting platforms is a plus. Commercial awareness in the travel industry. Ability to build effective working relations both internally and external. Personal effectiveness with strong communication and influencing skills. Comfortable using phone to negotiate with suppliers. Experience in working in fast paced and multi-cultural environment. Proactive, with ability to offer solutions to issues encountered. Good Microsoft Office knowledge, especially Excel and Outlook. Ability to use multiple systems. Team player. Ability to negotiate. Ability to work independently as well as part of the team. Ability to prioritize. Organized with impeccable attention to detail. Numerically astute.

Web Travel Group is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade only digital travel marketplace brand –WebBeds. WebBeds provides powerful distribution solutions that make selling and buying travel easier. WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public. WebBeds partners are supported through a truly global footprint, we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service. Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they cansearch, shop and book online through one of WebBeds trade only booking sites.