Client Success Manager - Italian Market

Perseus Group; Italia; Remoto; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Jonas Software, via Bookassist, seeks a Client Success Manager for the Italian market. You will nurture hotel partnerships, drive revenue growth, and optimise online platforms for higher conversions and upgrades.

The role emphasizes revenue, marketing, and e-commerce expertise with Italian, Spanish, and English fluency, in a fast-paced hospitality tech environment. You will collaborate with marketing and product teams to maximise client value.

Competenze

• 3+ years working within the Hospitality Industry and/or related 3rd Level Qualification.
• Experience in Revenue/Marketing/E-Commerce roles.
• Fluency in Italian is mandatory.
• English: Perfect command.

Mansioni

• Drive and grow revenue for a portfolio of hotels in Italy.
• Set yearly and monthly revenue targets with the team leader and work to achieve them.
• Ensure clients' online booking platforms are optimised to maximise conversions and upgrades.
• Develop online strategies based on market trends and client needs.
• Collaborate with Digital Marketing to maximise clients' online visibility and traffic.
• Assist clients in converting website visits through conversion optimisation strategies.
• Educate clients on new digital marketing and tech initiatives for early adoption.
• Identify opportunities to upsell and cross-sell products and services to clients.
• Monitor industry trends and share insights with clients.
• Support contract renewals with a proactive client-retention approach.

Conoscenze

Hospitality Industry

Revenue Management

Marketing/E-commerce

Client Relationships

Formazione

Hospitality degree or related qualification

Descrizione del lavoro

Job Description:

Client Success Manager Bookassist are seeking a highly motivated and dynamic Client Success Manager who will report to the Client Success Team Leader. The role requires a strong knowledge of the hospitality industry and would suit a person with experience of revenue management and marketing/e-commerce within the hotel sector. With the knowledge and experience that they bring to the role along with the extensive training that they will receive in our products and services, the successful candidate will: build strong relationships with our clients; serve as an escalation point for their portfolio of clients in relation to the products and services they have purchased; and ensure that the clients business grows in line with specified targets.

JOB RESPONSIBILITIES:

• Working closely with a portfolio of clients across the designated market (Italy) to drive and grow their revenue
• Liaising with the team leader to set yearly and monthly revenue targets for each hotel client and working to achieve and surpass these
• Communicating with clients on an on-going basis to ensure their online booking platform is optimised to ensure the highest rate of conversion possible and that they are availing of all upgrades
• Continuously developing online strategies that meet each individual clients needs based on market trends
• Liaising with our in-house Digital Marketing team to maximise the online visibility of the hotels clients and to drive qualified traffic to the client’s website
• Working with clients to ensure their website if fully optimised for conversion using the latest conversion optimisation strategies
• Educate clients on new initiatives in both digital marketing and technology that will give a client an opportunity to be an early adopter
• Advising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency
• Keep abreast of key trends in the industry & share with clients
• Be proactive in negotiating contract renewals with clients as these are key to Client Retention
• Seek out new client opportunities where feasible and feed into the Sales & Marketing team

JOB REQUIREMENTS/QUALIFICATIONS:

• 3+ years working within the Hospitality Industry and/or related 3rd Level Qualification
• Working experience in a Revenue/Marketing/E-Commerce role
• Passion to work and thrive in a multi-tasked, fast paced environment
• Strong communicator, analytical, organized and time efficient
• Comfortable presenting to both internal/external audiences
• Social Butterfly for Client Entertainment Events
• Willingness to embrace a challenge outside of your comfort zone
• Fluency in Italian is mandatory.
• Spanish: Advanced Proficiency.
• English: Perfect Command (Essential)
• Strong knowledge of digital marketing trends & useful applications
• Team Player, cooperative approach and keen to forge strong peer to peer working relationships
• Problem-solving attitude through proactive approach.
• Additional useful skills: As the office environment is Mac OS X based, experience of the OS X environment is an advantage, but is not essential.

Business Unit: Bookassist (Italy) Scheduled Weekly Hours: 40 Number of Openings Available: 0 Worker Type: Regular Company Site: https://bookassist.org/

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Is This You?

Bookassist®, the Direct Booking Expert™, partners with hotels to build their brand online, drive direct business to their branded website and capture bookings with world class booking technology helping them optimise their online distribution and grow their margin per booking. Bookassist® is a solution company sharply focused on optimising hotel’s profit from online sales. Our solution is built around four main highly-effective service areas. Our advantage is the real deep integration of these services so that the whole is greater than the sum of its parts: Booking Engine Our account managers work directly with hotels to develop their product offering strategy, to improve booking conversion and eliminate barriers to purchase, using Bookassist industry-leading Booking Engine technology. Digital Marketing Our highly effective and Google-qualified Digital Marketing team will analyse hotels’ online presence, develop digital strategies to build their brand online, create demand and generate qualified traffic to hotels website, and give detailed reporting on effectiveness. Web Design Our expert Web Design team provides a powerful and easily managed attractive and responsive web presence proven to enhance booker conversion, with simple content-management-system control. Global Distribution System We put you back in control of your distribution relationships so that hotels maximise margin on bookings and sell only where and when they need to sell. We work with over 2000 hotels across Europe and are in a strong phase of growth.