Private Client Relations Specialist

Loro Piana; Italia; On-site; EUR 42,000 - 60,000; Full time

Job summary

Loro Piana is seeking a Private Client Relations Specialist Italy to support the VIC strategy by coordinating stores across EMEA, ensuring accuracy and operational excellence in information flow and logistics. You will assist with client initiatives and events, coordinate client journeys and schedules, and contribute to smooth day-to-day execution in a fast-paced environment.

Fluent English is required; additional languages are a plus.

Qualifications

• High accuracy and attention to detail across client activities.
• Ability to manage priorities and remain flexible during key client moments.
• Fluent English; other languages are a plus.

Responsibilities

• Coordinate with stores across EMEA to collect and consolidate client information and share guidance with HQ and stakeholders.
• Support execution of VIC events and experiences, including planning, execution, and post-event reporting.
• Coordinate client journeys and related logistics, ensuring end-to-end delivery and proactive issue handling.
• Manage schedules, calendars, and meetings with stores to support Private Client Relations initiatives and timely follow-up.

Skills

Coordination

Information management

Events coordination

Client journeys

Scheduling

Job description

The Private Client Relations Specialist EMEA supports the execution of the company's VIC strategy by driving the strategy with stores across EMEA, with coordination, accuracy, and operational excellence. The role focuses on facilitating clear information flow, supporting client initiatives and events, coordinating client journeys and related logistics and supporting smooth day to day execution in a fast-paced environment.

Job responsibilities

• Coordination & Information Management: the role coordinates with stores across EMEA markets to collect and consolidate accurate client related information, acting as a coordination point between stores, HQ and internal stakeholders. It manages timely sharing of information, documentation, guidelines, and follow up information, supporting clarity, alignment, and consistency across all activities.
• Events & Experiences Execution: the Private Client Relations Specialist supports execution of VIC events and experiences, working closely with relevant stakeholders to support smooth planning, execution, and follow up including post event documentation and reporting.
• Client Journeys & Logistics: this role coordinates client journeys and related logistics in line with the plans, managing end-to-end execution and anticipating potential issues to deliver a smooth client experience.
• Planning, Scheduling & Operational Support: this role manages schedules, delighting, calendars, and timelines and meetings with stores, supports preparation and follow up of Private Client Relations calls and contributes to smooth execution of initiatives while reducing last minute execution risks.

Profile

• A high level of accuracy, attention to detail, and punctuality is required across all client related activities. The role requires strong discretion, reliability and professionalism with a clear sense of ownership and accountability. The ability to anticipate needs, manage priorities effectively and remain flexible and responsive during key client moments is essential.
• Fluent English, both spoken and written; other languages are a plus.

Additional information

Private Client Relations Specialist Italy