Private Client Relations Specialist

LVMH; Lombardia; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

LVMH is seeking a Private Client Relations Specialist EMEA to drive VIC strategy execution across stores in EMEA, coordinating information flow and supporting client initiatives and events. You will manage client journeys, logistics and day-to-day execution in a fast-paced environment, ensuring accuracy and a high level of service.

Fluency in English is essential; other languages are a plus. The role requires discretion, reliability, and ownership in delivering seamless client experiences across

Qualifications

• Fluent English is required (spoken and written).
• Strong discretion, reliability and professionalism with ownership mindset.
• Attention to detail and punctuality across client activities.

Responsibilities

• Coordinate with stores across EMEA to collect and consolidate accurate client information, acting as a liaison between stores, HQ and internal stakeholders.
• Support execution of VIC events and experiences, ensuring smooth planning, execution and post-event documentation/reporting.
• Coordinate client journeys and related logistics, managing end-to-end execution and anticipating issues for a smooth client experience.
• Manage schedules, calendars and meetings with stores, assisting preparation and follow-up of client relations calls and initiatives.

Skills

Fluent English

Job description

The Private Client Relations Specialist EMEA supports the execution of the company’s VIC strategy by driving the strategy with stores across EMEA, with coordination, accuracy, and operational excellence. The role focuses on facilitating clear information flow, supporting client initiatives and events, coordinating client journeys and related logistics and supporting smooth day to day execution in a fast-paced environment.

Job responsibilities

• Coordination & Information Management: the role coordinates with stores across EMEA markets to collect and consolidate accurate client related information, acting as a coordination point between stores, HQ and internal stakeholders. It manages timely sharing of information, documentation, guidelines, and follow up information, supporting clarity, alignment, and consistency across all activities.
• Events & Experiences Execution: the Private Client Relations Specialist supports execution of VIC events and experiences, working closely with relevant stakeholders to support smooth planning, execution, and follow up including post event documentation and reporting.
• Client Journeys & Logistics: this role coordinates client journeys and related logistics in line with the plans, managing end-to‑end execution and anticipating potential issues to deliver a smooth client experience.
• Planning, Scheduling & Operational Support: this role manages schedules, delighting, calendars, and timelines and meetings with stores, supports preparation and follow up of Private Client Relations calls and contributes to smooth execution of initiatives while reducing last minute execution risks.

Profile

• A high level of accuracy, attention to detail, and punctuality is required across all client related activities. The role requires strong discretion, reliability and professionalism with a clear sense of ownership and accountability. The ability to anticipate needs, manage priorities effectively and remain flexible and responsive during key client moments is essential.
• Fluent English, both spoken and written; other languages are a plus.

Additional information

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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