Preferred Customer Associate

hcmportal; Marche; In loco; EUR 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

UPS Healthcare Precision Logistics Marken is seeking a customer service professional to provide a one-to-one experience for UPS Preferred accounts, analyzing and resolving inquiries with ownership from first contact to resolution. You will use excellent communication skills, perform follow-ups and outbound calls as needed, and uphold high service standards across the Italian market from the Marche region.

This permanent role offers a stable environment with opportunities to advance within a

Competenze

• Experience in customer service or call center environments.
• Strong communication and problem-solving abilities.
• Ability to manage follow-ups and outbound calls.

Mansioni

• Provide one-to-one customer service for UPS Preferred accounts and resolve inquiries to resolution.
• Analyze problems, handle tracing and claim inquiries, and maintain ownership of customer issues.

Descrizione del lavoro

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.

Employee Type

Permanent

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