Preferred Accounts Customer Care Specialist

hcmportal; Marche; In loco; EUR 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

UPS Healthcare Precision Logistics Marken is seeking a customer service professional to provide a one-to-one experience for UPS Preferred accounts, analyzing and resolving inquiries with ownership from first contact to resolution. You will use excellent communication skills, perform follow-ups and outbound calls as needed, and uphold high service standards across the Italian market from the Marche region.

This permanent role offers a stable environment with opportunities to advance within a

Competenze

• Experience in customer service or call center environments.
• Strong communication and problem-solving abilities.
• Ability to manage follow-ups and outbound calls.

Mansioni

• Provide one-to-one customer service for UPS Preferred accounts and resolve inquiries to resolution.
• Analyze problems, handle tracing and claim inquiries, and maintain ownership of customer issues.

Descrizione del lavoro

UPS Healthcare Precision Logistics Marken is seeking a customer service professional to provide a one-to-one experience for UPS Preferred accounts, analyzing and resolving inquiries with ownership from first contact to resolution. You will use excellent communication skills, perform follow-ups and outbound calls as needed, and uphold high service standards across the Italian market from the Marche region.

This permanent role offers a stable environment with opportunities to advance within a