Payroll Client Support Specialist (Contract)

ADP; Milano; On-site; EUR 30,000 - 40,000; Part time

Job summary

Fairygodboss is looking for a Payroll Client Support to join their Customer Service Outsourcing team in Milan, Italy. This temporary contract focuses on addressing complex client queries and ensuring satisfaction. Ideal candidates will have strong customer service experience, familiarity with payroll products, and advanced Excel skills.

The role includes logging and resolving client issues, utilizing CRM systems, and contributing to service improvements. A commitment to diversity, equity, and inclusion is key in this role.

Qualifications

• Must demonstrate competencies in Leadership Expectations.
• Ability to manage project resources effectively.

Responsibilities

• Resolve complex client queries and ensure customer satisfaction.
• Communicate effectively with clients for full understanding.
• Log and track client requests through CRM until resolution.

Skills

Advanced Microsoft Excel

Customer service skills

ADP Payroll Products knowledge

Data importing and report writing skills

Understanding of payroll legislation

Education

Strong customer service experience

Payroll / Time Experience

English proficiency

Job description

Fairygodboss is looking for a Payroll Client Support to join their Customer Service Outsourcing team in Milan, Italy. This temporary contract focuses on addressing complex client queries and ensuring satisfaction. Ideal candidates will have strong customer service experience, familiarity with payroll products, and advanced Excel skills.

The role includes logging and resolving client issues, utilizing CRM systems, and contributing to service improvements. A commitment to diversity, equity, and inclusion is key in this role.