Patient Services & Registration Specialist

Carolinas Medical Center; Roma; On-site; EUR 24,000 - 36,000; Full time

Job summary

Carolinas Medical Center is seeking a full-time Medical Office Assistant for the Pulmonary Medicine department in Rome. The role involves greeting patients, registering them, verifying insurance, and handling financial clearance with patients’ out-of-pocket responsibilities.

Shifts are Monday–Friday, 8a–5p, with cross-training to the Pulmonary office in Cartersville as needed. Proficiency in ADT systems and Microsoft Office is required. High school diploma or GED is essential.

Qualifications

• Ability to greet patients and register them accurately, ensuring correct demographics and insurance details.
• Knowledge of Medicare, HIPAA, EMTALA rules and insurance pre-certification requirements.
• Proficiency with Outlook, Word and Excel; capable of using ADT systems.

Responsibilities

• Greets patients arriving for appointments and manages patient flow.
• Verifies and updates demographic and insurance information for accuracy.
• Completes registration for walk-ins and collects balances or estimates due.
• Follows financial clearance policy and refers to Financial Counselor when needed.
• Performs visit closure, schedules follow-ups, and provides required documents.
• Maintains knowledge of payer requirements and supports process improvements.
• Meets productivity and accuracy targets while providing courteous service.
• Works collaboratively with staff to ensure smooth information flow.

Skills

Customer service

Communication

Attention to detail

HIPAA/EMTALA knowledge

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Carolinas Medical Center is seeking a full-time Medical Office Assistant for the Pulmonary Medicine department in Rome. The role involves greeting patients, registering them, verifying insurance, and handling financial clearance with patients’ out-of-pocket responsibilities.

Shifts are Monday–Friday, 8a–5p, with cross-training to the Pulmonary office in Cartersville as needed. Proficiency in ADT systems and Microsoft Office is required. High school diploma or GED is essential.