Part-Time Luxury Clienteling Specialist (Remote-Friendly)

Marco Dal Maso

Puglia

Ibrido

EUR 25.000 - 36.000

Part-time

4 giorni fa

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Descrizione del lavoro

MARCO DAL MASO is seeking a part-time freelance Customer Experience & Clienteling Specialist to support customers throughout their journey with our brand. You will manage inquiries across email and website channels, advise on products and made-to-order options, and build relationships with returning customers.

You will coordinate with our Italy team and handle order status, sizing and aftercare with thoughtful, non-pushy outreach.

Competenze

Premium or luxury customer service experience.
Excellent written English and confident with customers.
Strong attention to detail and reliable follow-through.
Familiarity with digital tools (Shopify, CRM, Slack, Asana).

Mansioni

Manage customer conversations across email, website enquiries and approved messaging channels.
Advise customers on products, sizing, materials, gifting and made-to-order options.
Follow up on warm enquiries, quotations and bespoke requests.
Build relationships with returning and high-value customers through personalised outreach.
Coordinate product information, availability, production estimates and delivery updates with our team in Italy.
Support order-status, sizing, repair and aftercare enquiries, escalating as needed.
Create Shopify draft orders or payment links within guidelines.
Keep clear notes on customer preferences and follow-up actions.
Share a simple weekly update on open opportunities and recurring questions.