Luxury Clienteling & Customer Experience Specialist

Marco Dal Maso; Lazio; Ibrido; EUR 34.000 - 48.000; Part-time

Descrizione del lavoro

Marco Dal Maso is seeking a part-time freelance Customer Experience & Clienteling Specialist to support customers in the journey from advice to order. The role blends luxury service with personalised outreach, focusing on high-value clients, order updates, made-to-order guidance and post-purchase support.

The candidate will handle inquiries via email and Shopify channels, coordinate with the Italy team and maintain detailed client records to drive ongoing relationships.

Competenze

• Experience in premium or luxury customer service, retail, personal shopping, hospitality, clienteling or consultative sales.
• Excellent written English and confidence speaking with customers; Italian is a plus.
• Strong attention to detail and reliable follow-through; comfortable managing inquiries independently.
• Familiarity with digital tools and CRM platforms; Shopify knowledge is a plus.

Mansioni

• Manage customer conversations across email, website inquiries and approved messaging channels.
• Advise customers on products, sizing, materials, gifting and made-to-order options.
• Follow up on warm enquiries, quotations and bespoke requests; nurture high-value customers.
• Build relationships with returning customers through personalized outreach.
• Coordinate product information, availability and delivery updates with the team in Italy.
• Support order-status, sizing, repairs and aftercare enquiries; escalate when needed.
• Create Shopify draft orders or payment links within guidelines.
• Keep notes on preferences and follow-up actions; provide weekly updates on opportunities.

Conoscenze

Premium customer service

Clienteling

Communication

Independent work

Shopify knowledge

Strumenti

Shopify

Slack

Asana

CRM

Klaviyo

Descrizione del lavoro

Marco Dal Maso is seeking a part-time freelance Customer Experience & Clienteling Specialist to support customers in the journey from advice to order. The role blends luxury service with personalised outreach, focusing on high-value clients, order updates, made-to-order guidance and post-purchase support.

The candidate will handle inquiries via email and Shopify channels, coordinate with the Italy team and maintain detailed client records to drive ongoing relationships.