Customer Service Specialist — Flexible Part-Time (Milan)

Edgewell Personal Care; Assago; In loco; EUR 12.000 - 18.000; Part-time

Vantaggi offerti da questo lavoro

Flexible working arrangements

Descrizione del lavoro

Edgewell is seeking a Customer Service Specialist to join our Milan team on a part-time, 12-month fixed-term contract. You will be the key link between customers, Sales, Supply Chain and Logistics to ensure a reliable order experience from placement through delivery.

You’ll manage orders, coordinate product availability and scheduling, monitor backorders, and keep customers updated on status and timelines while building trusted relationships.

Competenze

• A customer-first mindset with a passion for delivering exceptional service.
• Strong attention to detail and the ability to process information accurately.
• Excellent organisational skills and the ability to effectively manage multiple priorities and deadlines.
• Strong written and verbal communication skills across email, telephone and virtual collaboration tools.
• A proactive and solutions-focused approach to managing customer issues and service challenges.
• Confidence working independently while collaborating effectively with cross-functional teams.
• Proficiency in Microsoft Office applications, particularly Excel and Teams.
• Experience working with SAP and managing customer orders or service-related processes.

Mansioni

• Manage customer orders accurately from receipt through to delivery, ensuring customer-specific requirements are met.
• Coordinate product availability, transportation bookings and delivery schedules to achieve on-time and in-full delivery performance.
• Monitor and proactively manage backorders, communicating product availability changes and delays to customers and Sales teams.
• Build trusted relationships with customers by providing timely updates on order status, delivery timelines and product availability.
• Manage customer enquiries, complaints, claims and returns, coordinating approvals and issuing credit notes where appropriate.
• Work closely with Sales, Supply Chain, Logistics and other internal stakeholders to resolve service-related issues efficiently.
• Maintain customer master data, procedure manuals and customer-specific product and material codes.
• Monitor daily, weekly and monthly performance reports, identifying risks and driving actions to support customer service and OTIF targets.

Conoscenze

Customer-first mindset

Attention to detail

Organisational skills

Communication skills

Proactive problem-solving

Independence

Cross-functional collaboration

MS Office proficiency

Strumenti

SAP

Microsoft Excel

Microsoft Teams

Descrizione del lavoro

Edgewell is seeking a Customer Service Specialist to join our Milan team on a part-time, 12-month fixed-term contract. You will be the key link between customers, Sales, Supply Chain and Logistics to ensure a reliable order experience from placement through delivery.

You’ll manage orders, coordinate product availability and scheduling, monitor backorders, and keep customers updated on status and timelines while building trusted relationships.