Outlet Client Advisor - Serravalle

Moncler; Serravalle Scrivia; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Meal vouchers

Job summary

Moncler in Serravalle is seeking a Client Advisor (Full-Time/Part-Time) to embody the brand through polished presence and exceptional client service. You will guide customers through Moncler’s heritage, understand their needs, and build lasting relationships with a diverse, international clientele.

Join the boutique team to drive strong sales, maintain visual standards, and contribute to inventory and store operations. Fluency in Italian and English is required; additional languages are a plus.

Qualifications

• 2-5 years of experience in sales roles, preferably in luxury fashion or retail.
• International mindset and ability to work with diverse clientele.
• Passion for retail with a commercially driven mindset.
• Strong understanding of the luxury market and product sensitivity.
• Outstanding interpersonal and communication skills.
• Fluency in Italian and English (additional languages a plus).

Responsibilities

• Deliver exceptional client experiences by supporting customers in a warm, welcoming environment.
• Consistently achieve strong sales performance and business results.
• Implement and maintain Visual Merchandising standards and stock replenishment.
• Assist with inventory preparation and execution.
• Collaborate enthusiastically with the boutique team to drive performance.

Skills

Client-focused

Sales ability

Interpersonal communication

Team collaboration

Italian language

English language

Job description

Overview

Moncler is currently looking for a Full-Time/Part-Time Client Advisor to join the team of our Store in Serravalle. As a Client Advisor, you will embody the brand’s values through professional presence, refined communication style and a passion for delivering exceptional client experiences. You will guide each client through Moncler’s heritage and collections, developing a deep understanding of their needs and building long-term, sustainable relationships. Working together with the boutique team, you will contribute to both individual and collective performance, ensuring the highest standards of service and operational excellence.

Your Impact

• Deliver exceptional client experiences by supporting customers and creating a warm and welcoming environment.
• Consistently achieve strong sales performance and business results.
• Implement and maintain the Company's Visual Merchandising standards, ensuring effective stock management and replenishment.
• Actively contribute to the preparation and execution of inventory activities.
• Work effectively and enthusiastically with the team, bringing positive energy and motivation while acting as a reliable and supportive partner.

Qualification

• 2-5 years of experience in sales roles; experience within structured luxury fashion or retail companies is considered a strong advantage.
• International mindset and ability to work effectively with a diverse and international clientele.
• Passion for retail, strong client orientation, and a commercially driven mindset.
• Excellent understanding of the luxury market and strong product sensitivity.
• Outstanding interpersonal and communication skills.
• Fluency in Italian and English is required; proficiency in any additional language will be considered a plus.

Compensation & Benefits

• Employment under the CCNL Tessile collective agreement.
• Gross annual salary range: €25,000–€30,000 (full-time based), depending on relevant experience, skills, and internal equity considerations.
• Competitive sales commission scheme linked to store performance.
• Meal vouchers provided for each worked day.

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”