Order to Cash (O2C) Process Lead

ABB; Sesto San Giovanni; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

ABB Robotics seeks a global O2C Transformation Lead to shape end-to-end Order-to-Cash processes and drive standardization across 50+ countries during a major SAP S/4HANA rollout. You will own the global blueprint and partner with Finance, Sales, Service, IT and transformation leaders to enable a scalable operating model.

You will balance global standards with local requirements, establish governance and KPIs, and drive continuous improvement to optimize working capital, customer experience, and

Qualifications

• Bachelor's or Master's degree in Finance, Accounting, Business Administration, or a related field.
• 7+ years of experience in Order-to-Cash, order management, or finance process roles in a multi-country environment.
• Proven experience leading O2C design and standardization as part of SAP S/4HANA transformations.
• Strong SAP expertise with SAP SD and FI-AR process design knowledge and master data impact.

Responsibilities

• Own the global O2C process design and continuous improvement across order management, billing, collections, cash application, and dispute management.
• Lead SAP S/4HANA process transformation and ensure global process consistency across rollout waves.
• Balance global standards with local requirements and governance for country-specific variants.
• Define operating model and KPI framework, ensuring collaboration with ABB teams and external providers.
• Identify opportunities for simplification, automation, and working capital optimization.

Skills

Stakeholder management

Process design

Leadership

Program / project management

Education

Bachelor's or Master's degree in Finance, Accounting, Business Administration, or related field

Tools

SAP S/4HANA

SAP SD

FI-AR

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position Reports To

O2C Global Transformation Process Owner

In this role, you will shape and lead the global Order-to-Cash (O2C) process strategy for ABB Robotics during a major business transformation, including the rollout of SAP S/4HANA across 50+ countries. You will own the end-to-end global O2C blueprint, drive process standardization, and ensure scalable, compliant, and efficient operations in a future-state operating model supported by a Business Process Outsourcing (BPO) partner. Working closely with Finance, Sales, Service, IT, and transformation leaders, you will play a key role in enabling successful deployment and long-term operational excellence.

The location of the role is within Europe.

Working model is hybrid

Your Responsibilities

• Own the global O2C process design: Lead the design and continuous improvement of end-to-end Order-to-Cash processes, driving standardization across order management, billing, collections, cash application, and dispute management.
• Drive SAP S/4HANA process transformation: Act as the O2C process authority throughout the SAP S/4HANA journey, ensuring global process consistency from design through deployment across multiple rollout waves.
• Balance global standards with business needs: Define global process standards while assessing and governing local requirements, ensuring that country-specific or business-specific variants are only adopted where there is a clear regulatory or business justification.
• Shape the future operating model and performance framework: Establish governance, controls, KPIs, and ways of working for O2C operations, ensuring effective collaboration between ABB teams and external service providers while driving transparency and accountability.
• Advance operational excellence: Identify opportunities for simplification, automation, and continuous improvement to enhance efficiency, customer experience, compliance, and working capital performance.

Your Background

• Bachelor's or Master's degree in Finance, Accounting, Business Administration, or a related field.
• 7+ years of experience in Order-to-Cash, order management, or finance process roles, including end-to-end O2C processes in a manufacturing, multi-entity, and multi-country environment.
• Proven experience leading O2C process design and standardization as part of a large-scale SAP S/4HANA transformation across multiple deployment waves or geographies.
• Strong SAP expertise with deep process-design knowledge in SAP SD and FI-AR, complemented by a solid understanding of O2C master data, including Business Partner, pricing, and credit management, and their impact on downstream processes and reporting.
• Experience designing global processes for shared-services and/or outsourced delivery models, including retained-organization structures, provider interfaces, governance, and control frameworks.
• Strong stakeholder management and influencing skills, with the ability to align business, finance, and technology teams and drive decision-making in complex transformation environments.

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