Operations Manager

Glovo Group; Bardi; Ibrido; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity plan

Private health insurance

Monthly Glovo credit

Discounts on transportation, food, and

Kindergarten expenses

Extra time off and two remote workdays

Enhanced parental leave

Descrizione del lavoro

Glovo is seeking an Operations Manager to lead a small team in Emilia-Romagna, Italy, ensuring regulatory compliance and fostering a strong rider experience during growth. You will manage rider acquisition, support, billing, and union relations while collaborating with global teams to align local operations with strategy.

The role emphasizes data-driven decision making, with proficiency in Excel and Looker, and requires fluency in Italian and English to coordinate across stakeholders and

Competenze

• Experience leading teams (4+ direct reports) and building scalable operations.
• Strong regulatory/compliance awareness for Italian markets.
• Data-driven mindset with ability to leverage Excel and Looker for insights.
• Fluency in Italian and English, both written and spoken.

Mansioni

• Lead and mentor a team of 4+ direct reports across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities support.
• Define, deploy and monitor local processes to ensure compliance with Italian regulations and authorities' guidelines.
• Establish productive union dialogue and external institutional relationships.
• Improve rider onboarding, support, and automated billing and cash management processes.
• Collaborate with Global Operations, Legal and Finance to align local operations with global strategies and scale through data and automation.

Conoscenze

People leadership

Analytical mindset

Cross-functional collaboration

Project management

Fluent Italian

Fluent English

Strumenti

Excel

Looker

Descrizione del lavoro

In this role you will shape and safeguard Glovo's local operational framework in Italy while elevating the rider experience during a period of rapid growth. You lead a small team, ensure compliance with Italian regulations, and manage union relations to build a scalable delivery network. You will drive efficient rider support and billing processes, and collaborate with global teams to align with strategy. This is a data-informed, impact-focused position with a strong emphasis on regulatory and operational excellence.

• equity plan
• private health insurance
• monthly Glovo credit
• discounts on transportation, food, and kindergarten expenses
• extra time off and two remote work days per week
• enhanced parental leave
• Manage, mentor and develop a team of 4 direct reports across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities support
• Define, deploy and monitor local processes to guarantee compliance with Italian regulations, local laws, and authorities' guidelines
• Establish and maintain productive union dialogue and external institutional relationships
• Improve rider onboarding, support, and automated billing and cash management processes
• Collaborate with Global Operations, Legal and Finance to align local operations with global strategies
• Leverage data and automation to streamline workflows and scale processes
• People leadership experience (managing 4+ direct reports)
• Analytical and data-driven mindset with Excel and Looker experience
• Project and stakeholder management skills across internal and external partners
• Fluency in Italian and English (spoken and written)
• Leadership and coaching
• Cross-functional collaboration
• Excel
• Looker

Operations Manager pavia, lombardia, it