Operations Analyst Intern

Glovo Group; Lombardia; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Monthly Glovo credit to satisfy yourCr

Discounts on transportation, food and

Discounted gym memberships

Extra time off, work from home two d/w

Enhanced parental leave, nursery

Online therapy and wellbeing benefits

Job summary

Glovo is seeking a data-driven operations analyst to manage courier operations in one Italian macro-region. You will bridge data analysis, process improvement, and courier experience to build processes and insights that keep our platform optimal for couriers, users, and partners.

You will work with the Operations Manager to implement improvements, analyze KPIs, and create insightful reports that visualize performance and drive efficiency across the operations.

Qualifications

• Strong academic background in a quantitative field (Engineering, Economics, Mathematics, Statistics, or similar).
• Hands-on, proactive approach — you don’t wait for instructions, you make things happen.

Responsibilities

• Manage courier operations in a Italian macro-region with focus on data-driven improvements.
• Partner with the Operations Manager to implement improvements that streamline operations and enhance the Glovo experience.
• Analyze KPIs and create insightful reports that track operational health and provide visibility into performance.
• Plan and execute initiatives that improve KPIs and optimize operations for couriers and users.
• Act as a point of contact for Glovers addressing app functionality, payments, and compliance.

Skills

Data analysis

Problem solving

Proactive attitude

Team collaboration

Education

Quantitative degree

Tools

Excel

SQL

Tableau

Looker

Google Data Studio

Job description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

You’ll play a key role in managing courier operations in one of the Italian macro-regions. Working at the intersection of data analysis, process improvement, and courier experience, you will build the processes and insights that keep our platform optimal for couriers, users, and partners.

THE JOURNEY

• Process Optimization: Partner with the Operations Manager to implement improvements that streamline operations and enhance the Glover experience.
• Data Analysis & Reporting: Analyze key performance indicators (KPIs) and create insightful reports that track operational health and provide visibility into performance.
• Operational Excellence: Plan and execute initiatives that improve KPIs and optimize operations to deliver a better experience for Glovers and stakeholders.
• Innovative Problem-Solving: Proactively suggest creative solutions that drive fundamental improvements in operational processes.
• Point of Contact for Glovers: Be a supportive contact point for Glovers, helping them navigate issues related to app functionality, payments, and compliance.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• A strong academic background in a quantitative field (Engineering, Economics, Mathematics, Statistics, or similar).
• A proactive attitude with a hands‑on approach — you don’t wait for instructions, you make things happen.
• Passionate about problem‑solving and data — digging into root causes is your thing.
• Advanced Excel and SQL skills, and confident working with data sets to extract insights and build reports.
• Experience with data visualization tools (Tableau, Looker, Google Data Studio, etc.) is a strong plus.
• You’re empathetic, inclusive, and hands‑on: you understand both systems and people.
• Full professional proficiency in Italian and English.

We Believe Driven Talent Deserves

• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office‑based nursery.
• Online therapy and wellbeing benefits to ensure your mental well‑being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.