Onsite Support Services Engineer

Jobtraffic; Padova; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Carrier Corp cerca un Onsite Support Services Engineer per fornire supporto IT hands-on agli utenti presso la sede di Legnago, Italia. Visto richiesto: 3-5 anni di esperienza in Service Desk, End User Services e Field Services, con eccellenti competenze in italiano e inglese.

Il candidato gestirà l’installazione e la manutenzione di hardware e software, assistenza su stampanti, dispositivi mobili e altre attrezzature IT, operando in ambiente onsite e seguendo SLA e politiche di sicurezza.

Competenze

• Minimo 3-5 anni di esperienza IT complessiva.
• Esperienza comprovata in Service Desk, End User Services, Field Services e Onsite IT Support.
• Ottime competenze di comunicazione in inglese e italiano.
• Capacità di risolvere problemi hardware, software e tecnologie sul posto.

Mansioni

• Fornire supporto IT onsite agli utenti all'interno della struttura Carrier a Legnago.
• Diagnostica e risoluzione di problemi hardware, software, di rete e periferiche.
• Fornire supporto Service Desk e End User Computing.
• Installare, configurare e manutenere desktop/laptop.
• Gestire stampanti, monitor, dispositivi mobili e altre attrezzature IT.
• Gestire richieste di assistenza e incidenti tramite ITSM.
• Escalare i problemi complessi ai team tecnici appropriati.
• Supportare onboarding utenti, provisioning dispositivi e sostituzione attrezzature.
• Mantenere documentazione su incidenti, asset e attività di troubleshooting.
• Rispettare processi di supporto IT, politiche di sicurezza e SLA.
• Fornire supporto professionale nei due ambienti office e shopfloor.

Conoscenze

Service Desk Support

End User Services

Field Services

Onsite IT Support

Windows Support

Customer-facing comunication

Descrizione del lavoro

Position: Onsite Support Services Engineer

Descrizione dell’offerta di lavoro

Si assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa opportunità.

Location: Legnago, Italy – Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor)

Work Model: Fully Onsite

Contract: 12 Months

Working Hours: 40 hours/week

Position Overview

We are looking for an experienced Onsite Support Services Engineer to provide hands-on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate will have 3-5 years of IT support experience, with strong expertise in Service Desk, End User Services, Field Services, and Onsite IT Support.

The role requires excellent communication skills in English and native-level Italian, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.

Key Responsibilities

• Provide onsite IT support to end users across the Carrier facility.
• Troubleshoot and resolve hardware, software, network, and peripheral-related issues.
• Deliver Service Desk and End User Computing support.
• Perform desktop/laptop installation, configuration, maintenance, and troubleshooting.
• Support printers, monitors, mobile devices, peripherals, and other IT equipment.
• Handle field service requests and provide hands-on technical assistance.
• Log, update, track, and resolve incidents and service requests through the ITSM system.
• Escalate complex issues to relevant technical teams when required.
• Support user onboarding, device provisioning, and IT equipment replacement.
• Maintain accurate documentation of incidents, assets, and troubleshooting activities.
• Follow IT support processes, security policies, and service-level requirements.
• Provide professional and timely support to users in both office and shopfloor environments.

Mandatory Skills & Experience

• 3-5 years of overall IT experience.
• Minimum 3 years of relevant experience in:
• Service Desk Support
• End User Services
• Field Services
• Onsite IT Support
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows-based desktop/laptop environments.
• Good understanding of IT hardware, peripherals, and workplace technologies.
• Strong customer-facing and communication skills.
• Native Italian and strong English communication skills. xysqume
• Ability to work independently in a fully onsite environment.